Life situations

Family

— You are expecting a child

— Creating a family

— Adoption of a child

— Divorce

— Loss of loved ones and burial

— How to obtain alimony for a child

— Marital contract: order and terms of conclusion

— Where to apply if facing domestic violence in Kazakhstan? 

— How “National Fund for Children” program works? 

— What the one needs to know about mobile application eGov?

— What can parents do to keep their children safe in an online environment?

— What kind of assistance do family support centers provide?

— Registration of minors at the place of residence: procedure, approval, and conditions for online registration.

— How to recover a vital record in Kazakhstan?

— What the one shall do if his loved one died? Where should the one turn first?

 

Id-card, passport and registration

— Obtainment of passport of the Republic of Kazakhstan

— Obtainment of National ID

— You lost your documents

— What needs to be known about fingerprint and genomic registration of the citizens

 

Benefits and pensions

— You are going to retire

— How to get targeted social assistance

— How to get housing assistance 

— How to participate in the project "With a diploma in the village"

— Who is eligible for special social services at home

— Can one retire before time

— How to calculate maternity leave compensation

— What contributions are used to form a pension fund

— How to transfer pension savings into trust management

— What one needs to know about receiving a pension in EEU countries

— Benefits and allowances for large families

— How to Purchase a Joint Retirement Annuity? 

— How and where can pensioners spend their leisure time?  

— How can pensioners get a health resort package free of charge?  

— Social assistance for pensioners in Kazakhstan: what is eligible and how to get it?  

— Benefits and payments for the loss of a breadwinner

— Who is eligible for special state benefits?

— One-time monetary benefit: to whom and how much?? 

— What are the cases the provision of services at home terminated?  

— How to file a complaint against employment agencies and what is the review timeframe?  

 

Real estate

— You're going to buy an apartment

— Receiving a land plot for IHC

— How to make alterations to flat

— Disposal of the property of a minor child

— How to rent the apartment

— Who is entitled to a housing certificate

— Who can participate in the housing program "5-10-20"

— Who is eligible for a “military product” mortgage loan

— What is an Association of Property Owners (APO)

— Recalculation for public utility services. What does a consumer needs to know? 

— What has to be known about public participation budget “PPB”? 

— Where can I refill household cylinders?

— Who should carry out the maintenance of in-house gas equipment and who is responsible for it? 

— Where should the one refer to if the household electrical appliances were damaged because of a power surge? 

— Whom should I sign an agreement for electricity supply to my apartment in a new residential building? 

— How to save the water and not to overpay the bill – simple tips for home and family? 

— How to obtain a permit for special water use? 

— How to get a certificate of compliance of a facility with fire safety requirements in Kazakhstan? 

— How to Register as a Person in Need of Housing NEW 

 

Job placement and employment

— You want to get a job

— How to enter the civil service

— What you need to know about employment contracts in ULARS

— How the one can receive skills in-demand or improve qualification on the Electronic Labor Exchange? 

— How is testing of civil servants conducted? 

 

Driving and transport

— You're going to buy a car

— You own a car

— How to obtain a driving license

— What is to be done if you get into a road traffic accident

— How to convert the car (install gas equipment)

— Transport arrears

 

Business registration

— How to open a pharmacy

— How to establish LLP

— What you need to know about rehabilitation procedure

— How to get a business grant? 

— Frequently Asked Questions and Answers  

— Self-employed  

 

Healthcare Service

— You got sick

— How do I get vaccinated

— How the sick leave is paid

— How to get IVF quota

— Who should be screened and when

— Who needs a personal medical book?

— What you need to know about organ transplant

— Physical exercise for employees of organizations

— How is Hepatitis B and C treated free of charge in Kazakhstan? 

— What the one has to do if he needs air ambulance? 

— Who is eligible for free dental care? 

— How to get a non-conforming product (goods) information? 

— What medical care can foreigners receive in Kazakhstan? 

— How the one can get drugs via a QR-code in Kazakhstan?

— How to get a sanitary and epidemiological conclusion? 

 

Social security provision

— How to establish a disability

— What is an IHRP card (Individual Habilitation and Rehabilitation Program)

— How is psychological and pedagogical support provided for a child with special educational needs?  

— What the one needs to know about Invataxi service? 

— How can a disabled person get employed? 

— Social support for persons with disabilities in Kazakhstan? 

 

Education

— You enter according under the Bolashak

— How to send a child to kindergarten

— Admission to school

— How to recognize a foreign diploma

— How to enter the Academy of Public Administration under the President of the Republic of Kazakhstan

— How to apply for a master's degree program

— How to enroll a child in a free circle or section? 

— How to get an internship under “Bolashak” program?  

— Where to turn to those who want to learn the Kazakh language?  

— How to get a public order for study in college?  

— How to study with grants provided within the framework of international treaties and agreements between the Republic of Kazakhstan and foreign states?  

— How the one can find district for school enrollment and find out district the school is assigned?  

— How can students receive social support (dormitory, food, scholarships)? NEW 

— How to get a grant to study abroad? NEW 

 

Consular services

— How can Kazakhstanis register with the consulate? 

— Consular de-registration 

— How to legalize documents abroad? 

— How to register a child born abroad? 

— You are moving to live abroad

 

Travel, life abroad and emigration

— You're going on a vacation abroad

— You are moving to live abroad

— What should one do if there are difficulties with luggage during a flight? 

— Free-of-charge air travel for children: Kids go free.  

— How to get a tourist Schengen visa?  

— How to get an e-visa?  

 

Citizenship, migration and immigration

— You want to become a Kazakhstani citizen

— How to obtain residence permit in Kazakhstan

— How to obtain refugee status in Kazakhstan

— How to get a temporary residence permit in Kazakhstan?  

— How to avoid the breach of migration legislation?  

 

Taxes and finances

— What you need to know about the Tax Wallet service

— What one should know about the rules for import of goods for personal use

— What reports are submitted for foreign financing?

— How to appeal a traffic fine online? 

— Tax Regimes

— Tax Issues Related to Real Estate and Vehicles

— Transport arrears

— Self-employed

— Treasury Block 

— Public Procurement and Government Business Support Measures 

— Electronic Invoices (E-Invoices)

— Registration and Value Added Tax (VAT)

— Unified algorithm for working with state and confiscated property in the Republic of Kazakhstan 

— Frequently Asked Questions and Answers 

 

Law and order

— How to protect yourself from scammers

— Protection from Domestic Violence  

— Witness to a Drug Crime  

— How to prevent cyberbullying  

— Checking Traffic Fines  

— Bride Kidnapping  

— Scooter usage rules  

 

Legal assistance

— What actions or inactions of the service provider may be considered as the violation of rights?

— How to file a complaint about a sub-standard product or service?

— How to complain about unjustified price increases?

— What to do if the seller or service refuses to refund the money?

— Issues of ensuring cyber security (recommendations)

— How to microchip pets in Kazakhstan?

— How to get notary services online?

— Where to apply if facing domestic violence in Kazakhstan?

— How a consumer can return a product?

— How to register copyright?

— What you need to know about public-private partnership

— How to act during ice condition of roads

— How to protect oneself when travelling under poor meteorological conditions of the winter period

— Where to get a certificate of the onset of force majeure

— How the trees are cut down in the community

— How to protect oneself against the influence of destructive religious ideas

— How to avoid becoming a victim of human trafficking

— What an employer needs to know when reducing the number or staff of employees

— How to Protect Your Home from Burglary?

— What to do in case of flood or mudflow

— What has to be done if there is fire in the apartment

— What to Do If a Person Goes Missing

— The situation when the minor is not allowed to stay without the adult person

— How to apostilize (legalize) documents

— How to claim an inheritance

— What to do if you are faced with corruption offenses?

 

Financial literacy

— How to check your credit history

— How to protect personal data

— How to avoid becoming a victim of the pyramid scheme

— If someone else's loan is issued for you

— How to get a bank loan without undesirable consequences

— What to do if there is a loan overdue? 

— Certificate of Residency of the Republic of Kazakhstan: Who is eligible and how to apply? 

 

Licensing and accreditation

— How to get a recreational fishing permit

— How to get permission for hunting

— You want to become a public notary

— You want to become an attorney

— How to obtain a permit for placement of advertisements on the streets

 

Military registration

— How to obtain a military registration card

— What social benefits are available for military personnel?

— How to use housing benefits for military personnel?

— How to get health care for military personnel, their families, and military retirees?

— How to get sanatorium resort treatment for military retirees?

— How to get sanatorium resort treatment for military personnel?