In September 2022, Head of State instructed to tighten responsibility for domestic violence in his Message. Pursuant to the instructions, the Ministry of Internal Affairs of the Republic of Kazakhstan has developed legislative amendments that provide for transition from registration of declarative nature to the detecting nature of such offenses.
According to the amendments made, now in the case of domestic violence, it is possible to initiate an administrative case even without a victim's statement.
The article describes what to do and where to apply in case of domestic violence.
The objectives and tasks of the 111 service contact center are to provide comprehensive assistance on the issues of family, women and children’s rights protection. The prevention of acute household problems.
The 111 service contact center will operate at the state level.
If the child left unattended, he is in danger, and the one has known that a child or woman may be subject to cruel treatment, violence, rights infringement, the one is requested to call the 111 no.!
Each of us could and should become a defender of the family, women and children by promptly reporting the offense to the 111 call.
Explanations are provided for each applicant’s appeal to the Service 111, assistance is provided or detailed information on the essence of the appeal is provided.
Each applicant will be provided with feed forward on the measures taken to resolve the appeal or an appeal outcome.
The operation of the Contact Center 111 is arranged with regard to the developed infrastructure and built-in processes similar to the current platform of the Unified Contact Center 1414 through the establishment of the NJSC “State Corporation “Government for Citizens”.
The activities of the 111 Contact Center will provide the following:
Today, 41 crisis centers operate in Kazakhstan, 14 of them are state–owned.
In crisis centers and shelters, women are provided with legal, psychological and other assistance, according to the service delivery standard.
Association of legal entities "Union of Crisis Centers" is implementing a social project called "Implementation of set of measures to improve the activities of crisis centers for victims of domestic violence and work with aggressors" within the framework of the state grant of Center for Support of Civil Initiatives with the assistance of the Ministry of Information and Public Development of the Republic of Kazakhstan.
Write on the website: https://www.telefon150.kz/aboutus
Domestic violence can be expressed in the form of physical, psychological, sexual or economic violence.
No.1 Contact the police by calling 102
Immediately contact the police by calling 102 and make an oral statement about violence or use the qamqor.gov.kz portal on which your online application will be registered.
You have the right to call police officers to a domestic violence scene and to take action against an offender, as well as to require a police officer to issue a referral to a forensic medical examination.
A police officer has no right to refuse to accept an application.
No.2 Contact an ambulance by calling 103
When seeking medical help in case of beating, an ambulance crew also calls the police. A victim of domestic violence writes a statement against an aggressor, and then the procedure is similar to the one described above.
No.3 Contact a crisis center or shelter
Kazakhstan has 24/7 national helpline for children, youth and people who have been subjected to violence (150).
The helpline service (150) provides a capability to dial a free-of-charge easy-to-recall three-digit number from any corner of the country, at any time convenient for a child (24/7) both in Kazakh and Russian.
A woman can directly contact a crisis center or a shelter specializing in protection of domestic violence victims. Contact details can be found in the search engine by keywords indicating a city. For example, "crisis center", "domestic violence", "Almaty", "Astana". Or on the website.