How to recover a vital record in Kazakhstan?

• Digitization: If the record exists in the hard copy archive but is not in the Civil Registry Office information system, the eGov portal has a “Digitalize information” button for data update.
• Timeframe: The timeframe for review of vital records recovery applications is 3 business days, however, if it is required to recover the record, the period may be extended by no more than 16 calendar days.
• The cost: When applying for a re-issued certificate online, it is required to pay a state fee through the portal's payment gateway.

1. Through the service provider: based on an application from interested parties or a court decision;
2. In person through the Public Service Center: contact the “Government for Citizens” office with a package of documents.
3. Online via eGov.kz: Log in to the portal, select the "Vital Records Recovery" service, fill in the application, and sign it with an EDS.
4. Mayors of settlements, districts, rural districts: based on an application from interested parties or a court decision;
5. Via eGov Mobile: the mobile app to update or correct the existing family data could be accessed.

To recover a record based on a court decision (if the original record is not found in the archives):

1. An application of the established form.
2. Identity card (original or digital document).
3. A court decision that has entered into legal force on the record recovery stating the place and time of registration.
4. A detailed autobiography of the service recipient and his close relatives (parents, children, brothers and sisters);
5. A copy of employment record book, or another employment activity certifying document in accordance with the Labor Code of the Republic of Kazakhstan if the service recipient is a student, a certificate from the place of study stating the date and place of birth (if available);
6. a copy of military ID, if the service recipient is liable for military service (if available);
7. two photographs of the service recipient measuring 3*4 cm;
8. a document certifying the payment of state vital record registration or a document that serves as the basis for exempt from payment (if payment is required) in accordance with paragraph 2 of Article 182 of the Code.
9. Additionally, copies of vital record registration certificates done outside the Republic of Kazakhstan shall be submitted:
10. marriage certificate (matrimony), if married;
11. birth certificates of children, if any;
12. identity card of parents (for identification) or death certificates of parents, marriage certificates of parents (if available);
13. a copy of pension certificate, if the service recipient is a pensioner.
14. Notary certified power of attorney (if applied by a representative).