What the one needs to know about "Invataxi" service?

Today, the invataxi has operated in the cities and regional centers. The following can use for free of charge:

• first group disability persons;
• those who have difficulty in moving;
• those eligible for a personal assistant and/or a wheelchair. Severe and pronounced mental disorders accompanied by second- and third-degree limitations in the ability to perform self-care and to control one's behavior.

Those who work and study have priority in receiving the service.

Invataxi is financed by local budgets, the service is provided from city halls (akimats) through a state social order in accordance with public procurement law.

An enquiry for the Invataxi service is done over the phone to an organization that provides the Invataxi service within one day before the date of the trip.

According to the Invataxi service provision list of facilities and destinations the persons with disabilities can travel along these routes:

• the place of work of persons with disabilities;
• educational institutions of persons with disabilities;
• local representative and executive bodies;
• court, prosecutor's office;
• social sphere facilities;
• legal consulting;
• notary;
• health facilities (except for the emergency (acute) medical care);
• airports, railway stations, bus stations, sea and river ports;
• organizations that provide special social services;
• organizations that provide massage services for the needs of people with disabilities.

The enquiries are received in advance within a day calling the dispatch service phone No. from nine in the morning to six in the evening. In addition, the Invataxi carries the passengers around the clock including weekends and holidays.

Transportation services for persons with disabilities (over 18 years old) of Astana city are provided by:

- for people with disabilities who have the recommendations of the WCC, but do not use wheelchairs, it is carried out by the Public Association "Society of Children with Disabilities of Astana", located at 7 E103, dispatch phone numbers: 8 8000 700 143, 8-702-793-58-21;

- for people with visual disabilities, the Corporate Fund for Social Support and Rehabilitation of People with Bisensory Impairment (Deafblind) provides MEIRIM" NGO "THEY" is located at 49/1 Beibitshilk St., entrance from the Hospital, dispatcher phone numbers: 8 771 046 02 11;

- transportation services for people with disabilities traveling in wheelchairs (over 18 years old) in Astana are provided by the Republican Public Association "Kazakhstan Confederation of Disabled People" located at 43/1 Abylai Khan Ave., dispatch phone numbers: 8 708 425 36 56,25-36-56, 8 778 288 10 69 .

Transportation services for children with disabilities (under 18 years of age) in Astana are provided by:

- for children with disabilities who do not use wheelchairs, it is carried out by the Public Association "Society of Children with Disabilities of Astana" located at K street.Satpayeva 31, dispatch phone numbers: 8 800 070 01 87, 8 701 132 30 99.

Transportation services for children with disabilities (under 18 years old) traveling in wheelchairs in Astana are provided by the Public Association "National Paralympic Committee of the Republic of Kazakhstan" located at 2 Akshoky Street, dispatch phone numbers: 792 700, 8701 212 21 15.

Children and adults with disabilities living in Astana can book an invataxi ride. The services are provided on the territory of Astana city.

A person with a disability who has indications for the provision of services for the transportation of persons with disabilities on an invataxi is accompanied by one person on the trip.

When transporting children, parents (guardians) or their legal representative must accompany them. Invataxi can be ordered for travel to educational institutions; local representative and executive bodies; court, prosecutor's office; social facilities; legal advice; notary public; medical institutions (except in cases of urgent/ urgent medical care). To receive the service, you must submit the relevant documents to the organization providing invataxi services.

When ordering, you must provide the following information: full name, date and time of the trip, the exact address of the destination, and a phone number for contacting the customer.

To receive the service, persons with disabilities must submit the following documents to an organization that provides invataxi service:

• an application (written in any form);
• a copy of an identity document;
• mandatory requirement - the conclusion of the medical advisory commission in the form 026/u, approved by the order of the Acting Minister of Health of the Republic of Kazakhstan dated October 30, 2020;
• disability certificate in accordance with Appendix 19 to the Order of the Deputy Prime Minister - Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated June 29, 2023 No. 260 "On approval of the Rules for conducting medical and social expertise".

Documents specified in paragraphs 2, 3 and 4 are submitted in the original and copies for verification, after which the original documents are returned to the applicants.

The Invataxi services are provided as a matter of priority to the working and studying people with disabilities according to the work or study schedule.

To the others with disabilities, the Invataxi services are provided on a first come first serve basis.