General Safety Rules:
If you have fallen victim to fraud:
Important! You can block a fraudster’s bank account through the Anti-Fraud Center by informing your bank or contacting the police.
Additional Information:
If you have questions or need advice, contact the National Bank of Kazakhstan Call Center at the short number 1477.
Where to Report Fraud
You can submit a report to the police on the homepage of the website https://qamqor.gov.kz/ through the "Submit a report to the police" section, or call the police at 102.
Additional information about new types of fraudulent schemes can be found on the official page of the Department for Countering Cybercrime of the Ministry of Internal Affairs, as well as on their official Instagram page: https://www.instagram.com/cybercrime.kz/.
LegalExpert.kz is a free, AI-powered online legal assistance service that helps citizens obtain initial legal guidance, step-by-step recommendations, links to legislation, and examples of case law. The service operates in Kazakh and Russian, is available 24/7, and is designed to increase the accessibility of legal aid in Kazakhstan.
Scammers pose as employees of banks, police, prosecution offices, financial investigation services, postal services, mobile operators, utility companies, and other government agencies.
They talk about «suspicious transactions», «account breaches», the need to update meters, to keep your number active, or to collect a package — and then ask you to provide a code or transfer money.
Advice:
They promise high salaries, remote work, or profitable partnerships. They ask you to pay a “registration fee,” “commission,” or “training fee” — and then disappear.
Advice:
Employment fraud.
Scammers post job ads promising high income and quick employment. Under the pretext of paperwork, training, or medical examination, they require you to transfer money, provide personal information, bank card details, or SMS codes.
Advice:
They write or call saying: “You are the winner of a prize draw!”
To receive the “prize,” they ask you to pay a commission, tax, or delivery fee.
Advice:
Do not click on links in such messages.
Do not enter personal information on unknown websites.
Do not pay any “fees” for participation, taxes, or delivery.
During disasters, tragedies, or news of someone’s misfortune, scammers send requests for help: “Donate for treatment,” “A family has been left homeless,” “A child needs surgery,” and so on.
Advice:
Do not click links in SMS or messengers and do not transfer money.
Check the organization through its official website or trusted sources.
Make donations only through well-known funds (Red Crescent, “Halyk,” etc.).
Scammers, sometimes using fake images of famous people, persuade you to invest money under the pretext of “risk-free investments,” “invest now and receive huge profits,” or “this is a legitimate deal — you just need to transfer the money.”
Advice:
Do not believe advertisements about quick, risk-free profits — this is a trap.
Stop communication at the first signs of suspicion.
Verify company information through official sources and reviews.
Never send money “for commissions” or “for activation.”
Criminals create fake websites imitating popular stores (e.g., kaspi.kz, Wildberries, Temu, etc.).
Advice:
Make purchases only on trusted websites with a good reputation.
Check the site address — fake ones may differ by just one letter or symbol.
Read reviews and check the seller’s rating.
Never make prepayments to unfamiliar accounts or cards.
Scammers spread harmful applications and banners that can lock your phone or steal your data.
Advice:
Scammers send fake messages that appear to be from banks, shops, or other organizations (“1414,” “Egov,” “QazPost,” “E-Salyk,” National Bank, etc.) with a link to a fake site or a request for your confidential information.
Advice:
Do not click links from SMS, messengers, or emails, and do not reply to them.
Do not enter your card details or personal information on unfamiliar websites.
Install reliable antivirus software.
Scammers imitate the voice of someone you know and urgently ask you to send money “for treatment,” “to pay a fine,” or “to save them.
Advice:
Call your relative on their real phone number.
Ask a question only they would know the answer to.
Warn elderly relatives, as they are often the main targets of such scams.
Scammers call citizens, posing as couriers, employees of delivery services, online stores or marketplaces, and inform them about the alleged delivery of goods in their name.
To receive, confirm, or cancel an order, they require you to dictate a code from an SMS message, and they can provide personal information about a citizen in order to gain trust. If a citizen reports that he is not expecting delivery or has not placed an order, the attackers exert psychological pressure by reporting the alleged paid storage of goods, a fine for refusing an order, or the need to urgently confirm the cancellation of delivery.
Tips: do not tell anyone the codes from SMS messages. If in doubt, stop talking and contact the online store or marketplace yourself through official channels. If there are signs of fraud, contact law enforcement immediately.