Меню

Committee on consumer protection of the Ministry of trade and integration of the Republic of Kazakhstan

By decree of the President of the Republic of Kazakhstan No. 17 of June 17, 2019, the Ministry of trade and integration of the Republic of Kazakhstan has been assigned the functions and powers to protect consumer rights. In order to implement this decree, the government of the Republic of Kazakhstan established the Committee for consumer protection by Resolution No. 497 of July 10, 2019.

The main mission of the Committee is to form a coherent and effective policy in the field of consumer protection(Regulations on the Committee and its territorial divisions, approved by the order of the acting Minister of trade and integration of the Republic of Kazakhstan dated July 25, 2019 No. 7).

The Committee has two main tasks:

1) implementation of intersectoral coordination of the activities of state bodies to ensure the implementation of state policy in the field of consumer protection;

2) ensuring the implementation of state policy in the field of consumer protection.

The Committee has 17 territorial departments in the regions, with a staff of 50 units (12 units – the Central office, 38 units – territorial departments).

Address

 

8 Mangilik El Avenue, office building "House of ministries", 2 entrance, Republic of Kazakhstan, Astana city

 

Office

 

 

+7 (7172) 74-98-36, 75-06-72, mti@mti.gov.kz

 

 

Hotline number for consumer consultation

The hotline number for market places


Opening hours: Mon,Tue,Wed,Thu,Fri from 09-00/18-30 with a lunch break from 13-00 to 14-30

+7 (7172) 74-98-32, +7 (7172) 75-06-49

+7 (7172) 74-98-36

 

 

 

 

 

 

 

1
Пресс центр
The Department defended consumer rights: the court awarded over 5.3 million tenge for a cancelled concertThe Department defended consumer rights: the court awarded over 5.3 million tenge for a cancelled concert
World Consumer Rights Day: What Every Shopper Should KnowWorld Consumer Rights Day: What Every Shopper Should Know
In the Aktobe region, 116 entrepreneurs were held responsible for price violationsIn the Aktobe region, 116 entrepreneurs were held responsible for price violations
The Department of Commerce is seeking a refund for Akmal's cancelled concertThe Department of Commerce is seeking a refund for Akmal's cancelled concert
A 70-year-old resident of the Akmola region received a refund for a non-working phone from WildberriesA 70-year-old resident of the Akmola region received a refund for a non-working phone from Wildberries
Направления
Consideration of consumer complaints
Social and analytical research
Appeal to the court on consumer protection issues
Informing and advising consumers
Interaction with NGOs
Intersectoral coordination of the Consumer Protection Committee
NPA development
Полезные ссылки
Public procurement
Права потребителей в электронной торговле
Документы
Извещение об инициировании и размещении краткой информации о планируемом проекте ГЧП «Платформа по защите прав потребителей через вовлечение граждан, представителей бизнеса, досудебных органов и государства с целью улучшения рыночной ситуации и качества жизни потребителей»
2021-11-24T12:12:00Z
АДМИНИСТРАТИВНЫЙ ПРОЦЕДУРНО-ПРОЦЕССУАЛЬНЫЙ КОДЕКС РЕСПУБЛИКИ КАЗАХСТАН
2020-06-29T09:18:00Z
ОТЧЕТ ПО ПРОВЕДЕНИЮ СОЦИОЛОГИЧЕСКОГО ИССЛЕДОВАНИЯ ПО ВОПРОСАМ ЗАЩИТЫ ПРАВ ПОТРЕБИТЕЛЕЙ МЕТОДОМ "СОЦИАЛЬНЫЙ ОПРОС"
2020-12-30T00:00:00Z
Вакансии
Chief Expert of the Department for the Formation of State Policy of the Committee for Consumer Protection of the Ministry of Trade and Integration of the Republic of Kazakhstan (for the period of maternity leave of the main employee until 15.01.2024)
2021-02-01
Chief Expert of the Strategy Department of the Strategy Department of the Ministry of Trade and Integration of the Republic of Kazakhstan
2021-02-01
Head of the consumer protection Department of the consumer protection Committee of the Ministry of trade and integration of the Republic of Kazakhstan for the Karaganda region
2020-10-19
Head of the consumer protection Department of the consumer protection Committee of the Ministry of trade and integration of the Republic of Kazakhstan
2020-10-12
Календарь событий
2020-10-01
Conference on the protection of consumer rights.
2020-10-06
Consumer protection Committee defends consumer rights in court for the third time
2020-10-15
The Board of appeal left unchanged the court's decision on the claim of CСP to JSC «Bek Air»
Услуги
Слайды
e-Otinish – Подача обращений в государственные органы
e-Otinish – Подача обращений в государственные органы
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Electronic government of the Republic of Kazakhstan
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