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Information on accruals to the Unified Pension Savings Fund

Note: There are 2 services for pension contributions on the portal: Provision of information on the receipt and movement of funds of the depositor of the unified accumulative pension fund and Obtaining a certificate on pension contributions.

The first service shows data identical to the data on the UAPF, and the second service shows the amount of your pension contributions without taking into account your income and by default only for the last year. You may have used 2 services: where the amount of savings for the year is shown without taking into account the investment income, so there is such a difference.

Как получить услугу

Service provider

Individuals

1. On the portal you can get the service in several ways:

Using EDS:

1.Log in to the portal or register

2. Click on "Request online" button

3. Fill all sections of e-request

4. Sign a request with digital signature.

Using one-time password:Using one-time password:

1.Log in to the portal or register

2. Click on "Request online" button

3. Fill all sections of e-request

4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required).

2. Via mobile application:

1. In the mobile app, sign in using one-time password* or digital signature.

2. Select a service, fill in the fields if necessary and click “Order service” button.

3. Sign a request using digital signature or one-time password**

4. Familiarize with public service delivery result in “History of Obtained Services” in “Catalogue of Services” section or “Notifications” section.

* - registration in the citizens` mobile database is required

** - capability to sign using one-time password depends on the service type.

Результат оказания услуги

Information on the receipt and movement of funds of the depositor of the unified accumulative pension fund.

Часто задаваемые вопросы

What can be the reasons for refusal to deliver a public servise?

Establishing the unreliability of the data provided by the service recipient to receive the public service.
Non-compliance of the service recipient and (or) presented materials, objects, data and information necessary for the provision of public services with the requirements established by the regulatory legal acts of the Republic of Kazakhstan.
A negative response from an authorized public body to a request for approval, which is required for the provision of a public service, as well as a negative conclusion of the examination, study or inspection.
The lack of consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan “On Personal Data and Their Protection,” to access restricted personal data that is required for the provision of public services.

Grounds for institution of an administrative procedure

appeal;
initiative of an administrative body or official.

General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

Full name, IIN, postal address of a natural person, BIN of a legal entity;
name of administrative body, official to whom the appeal is submitted;
the essence of an appeal;
date of filing an appeal;
signature of the applicant or his representative;
other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

Receipt, registration, withdrawal and revoke of an appeal

! It is barred to reject the receipt of an appeal.

Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

Timeframe of administrative procedure that is under institution on the basis of an appeal

The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

Complaints procedure

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

Deadline for filing a complaint

A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"

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Полное название

Issuance of information on the receipt and movement of funds of the depositor of the unified accumulative pension fund (taking into account the investment income)

Получатели услуги

Individuals

Стоимость услуги

Free

Срок оказания услуги

20 minutes

Услугу оказывает

Ministry of Labor and Social Protection of Population of the Republic of Kazakhstan

Место предоставления услуги

Mobile application Egov

Digital Government Portal

Rules for providing state service