Digitalisation
Digital transformation in Kazakhstan aims to make public services more convenient, accessible and efficient. Digitalisation has simplified enrolment in kindergartens, schools, universities and dormitories, as well as streamlined processes in healthcare, social protection and registration services. A regulatory and methodological framework for digital transformation has been developed, an expert base has been formed and large-scale reforms have been launched in various areas.
National Information Technologies JSC (NIT JSC) is the operator of the information and communication infrastructure of e-government, artificial intelligence and the unified transport system of government agencies, as well as provides system maintenance of information systems of central and regional government agencies.
Information about JSC "NIT"
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Company history in brief
JSC «National Information Technologies» (JSC «NIT») is the largest IT company in Kazakhstan, working in the field of digitalization and information technology for the state.
The company was founded in 2000 by decision of the Government of Kazakhstan with the aim of creating a single information space in the country.
In 2016, JSC NIT was officially appointed the operator of the information and communication infrastructure of the "electronic government" - that is, the company is responsible for the operation and development of digital services through which citizens and government agencies interact online.
Also in 2016, another state IT company, JSC «NC Kazsatnet» had joined the JSC «NIT» strengthened the position and expanded the capabilities of JSC “NIT” in telecommunications and information technology.
2. Main activity directions
The main activity directions of JSC «NIT» include:
- Development and maintenance of public information systems
- creation, implementation and technical support of digital solutions for public bodies.
- E-government (eGov.kz)
- ensuring the operation of eGov.kz portal, eGov Mobile mobile application, as well as other services for citizens and businesses.
- Integration of public body databases
- organization of interaction between various systems of public bodies through the National Integration Gateway and Smart Bridge platform.
- Cybersecurity and data protection
- ensuring the security of information systems and protecting personal data of citizens.
- E-government infrastructure
- development and support of servers, data centers and cloud solutions that ensure the stable operation of all digital public services.
- Digitalization of public processes
the introduction of new digital technologies to automate and streamline the operation of public bodies.
3. Partners and cooperation
Partners and clients of JSC «NIT»
JSC «NIT» cooperates with lead international IT companies and key public bodies of Kazakhstan.
International partners:
- Cisco Systems, Oracle, Huawei, Fujitsu - technical partnership in software, hardware and telecommunications.
- RIPE NCC - access to international network Internet.
- LG CNS - ICT cooperation development.
- Dr.Web - cybersecurity cooperation.
- Eltex Alatau is a local telecommunications partner.
4. Achievements and implemented projects
JSC «NIT» has achieved recognition for innovative solutions and digital public services development at international and national levels.
Achievements:
Govtech Prize 2024
In February 2024, following the results of international competition GovTech Prize - 2024 at the World Government Summit in Dubai, a “Digital Family Map” project had won in the Inclusive Digital Transformation category.
Future of Government Awards 2023
JSC «NIT» entered the TOP-3 of the Future of Government Awards 2023, which is awarded by the World Government Summit. The award highlights innovative and significant government initiatives aimed at improving governance, enhancing the quality of public services and solving global challenges with the help of advanced solutions, in the “Open Source Adaptation” category.
UN Online Services Index (OSI)
JSC «NIT» ranks first among the CIS countries in the UN Online Services Index (OSI), which assesses the quality of online services provided by governments with an emphasis on accessibility, content and level of interaction between the states and citizens.
UN E-Government Development Index
JSC «NIT» ranks 24th among 193 countries in the UN E-Government Development Index (EGDI), which assesses the development and effectiveness of e-government taking into account online services, telecommunications infrastructure and human capital.
Project of the year - Smart Data Ukimet
Smart Data Ukimet project won international competition “Project of the Year” in the Best Analytics and Big Data category
In September 2024, the international competition “Project of the Year” was launched, organized by the professional IT community Global CIO, within the framework of which the Smart Data Ukimet project won in the Best Analytics and Big Data nomination.
The competition attracted a record number of applications - 129 projects were submitted for participation this year. The Smart Data Ukimet project became the leader in its nomination.
Public Service Delivery Index PSDI
JSC «NIT» ranked 6th in the Public Service Delivery Index (PSDI) published by the World Bank, which assesses the efficiency, accessibility and quality of public services, with an emphasis on the use of digital and innovative solutions.
Oxford Insights
JSC «NIT» is included in Group A of the Government AI Readiness Index published by Oxford Insights, which assesses countries' readiness to implement artificial intelligence in public services.
"The World Government Summit"
At the international government summit The World Government Summit, which was held in Dubai in February 2017, mGov was awarded the First World Govtechineers Race-2017 for the development and implementation of e-government mobile application. As noted by the summit organizers, a mobile application, launched at the end of 2014, had showed a performance and proved its effectiveness in such a short period. The Egov.kz mobile application is implemented on three platforms (Android, iOS, Windows Phone). Today, there are 83 services available in it. Its objective is to create a mobile government platform for services provision to the population via mobile communications.
«WSIS Prizes-2017»
In May 2017, following the results of international competition of the World Summit on the Information Society WSIS Prizes-2017, three projects were recognized as champions - Electronic Government, Open Government, Single Contact Center 1414. There were 345 projects from different countries of the world that took part in the prestigious WSIS Prizes-2017 competition, of which, based on the results of voting and jury expert assessment, 90 projects were recognized as champions, entering the top five in each category.
The international competition was held in 18 categories. The Electronic Government category included the projects “Electronic Government of Kazakhstan” and “Open Government”, a “Single Contact Center 1414” project had participated in the category “the Role of Public Governance Bodies and All Stakeholders in Promoting the ICT Use for the Development”.
The projects:
Artificial Intelligence Ecosystem:
The National Artificial Intelligence Platform (NAIP) has been developing by JSC “NIT” and is a centralized infrastructure aimed at supporting public bodies of Kazakhstan in the use of capabilities of generative text AI.
The NAIP creation objectives include the formation of a unified ecosystem for AI development, data collection and analysis automation, and public administration improvement. The project is aimed at improving the quality of service provision and strengthening the Kazakhstan's position in the international arena in the field of artificial intelligence.
EDS (E-Digital Signature) systems:
National Certification Authority of the Republic of Kazakhstan - NCA of the RK
Provides means of e-digital signature and registration certificates to natural persons or legal entities for generation of e-documents in tpublic and non-public information systems.
Certification center of public bodies of the Republic of Kazakhstan - CC PB of the RK
Certification center of public bodies of the Republic of Kazakhstan is a certification center that serves public bodies, officials of public bodies in information systems and other public information resources of public bodies of the Republic of Kazakhstan.
Root Certification Center of the Republic of Kazakhstan - RCC of the RK
The Root Certification Center of the Republic of Kazakhstan is an information system designed to build a hierarchical interaction model between certification centers of the Republic of Kazakhstan, as well as a public keys secure system to verify e-digital signatures, protect communication channels (key encryption) and authenticate in e-document management systems, e-commerce, trade, etc., that require secured protection of e-transactions and data access via Internet and other networks.
Trusted Third Party of the RK - TTP of the RK
This is an information system that within the framework of cross-border interaction, confirms the authenticity of a foreign e-digital signature and an e-digital signature issued on the territory of the Republic of Kazakhstan.
The E-government projects:
The "E-government" Portal - eGov.kz
The E-Government Portal ( eGov.kz ) is a public web portal that provides citizens, businesses and public bodies of the Republic of Kazakhstan with access to a wide range of e-services. With its help, the one can receive certificates online, prepare documents, submit applications, track the status of enquiries and interact with various public systems with no need to visit the public bodies.
A mobile application of e-government - eGov mobile
The mobile application of E-Government "eGov Mobile" is an updated ecosystem of eGov.kz, which provides access to public services directly from mobile devices. Thanks to the mobile application eGov Mobile, citizens can quickly and conveniently receive public services without leaving home, using all the capabilities of digital government on their smartphones.
The "E-licensing" portal - e-License
The information system "Public Database "E-Licensing" was created with the aim of automating the processes of licensing, permitting documents and ensuring an effective, transparent mechanism for information interaction between government agencies - licensors and business community of the Republic of Kazakhstan.
The Open Government - Ashyq
The main objective of Open Government is to create a transparent and accountable state, expand the rights and opportunities of citizens in governing the state, strengthen the fight against corruption, and use new technologies to improve the efficiency of public governance.
The Open government consists of such components as: open data, open regulatory legal acts, open dialogue, open budgets, and assessment of the effectiveness of public bodies.
The E-Government Gateway is an information system designed to integrate public and non-public information systems (via an external e-government gateway) within the e-government.
The "E-Government" Payment Gateway - e-Gov pay
The E-Government Payment Gateway is an information system that automates the processes of transferring information on payment proceeds within the provision of paid services rendered in e-form.
Unified Notary Information System "E-Notary" - eNotary
The Unified Notary Information System is a software and hardware complex created to ensure the efficient work of notaries and their interaction with republican and territorial notary chambers, with the Ministry of Justice of the Republic of Kazakhstan, as well as to provide the population with high-quality, legal notary services.
Integrated Public Service Centers Information System - IPSC IS
The IPSC IS is designed to automate a process of services provision to the population (natural persons and legal entities) through a Non-Commercial JSC “State Corporation “Government for Citizens”, as well as relevant ministries and departments.
Databases:
Public Database "Natural persons" - PBD NP
The Public Database "Natural persons" is a unified system for registering and storing information about natural persons of the Republic of Kazakhstan, sufficient for identification and determination of civil status.
Public Database "Legal Entities" - PDB LE
This is an information system designed to maintain a national register of business identification numbers and ensures the assignment of BINs to legal entities, branches and representative offices in interaction with departmental systems of the National Statistics Bureau of the Agency for Strategic Planning and Reforms of the Republic of Kazakhstan and Public Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan.
Civil Registry Office Information system - Civil Registry Office IS
The Civil Registry Office information system is a system designed to register civil status acts of the population of the Republic of Kazakhstan on certain events (birth, death, marriage/divorce, adoption, establishment of paternity and change of full name), while information about birth and death of natural persons is transferred to the Public Database Natural Persons.
The platform solutions:
National Artificial Intelligence Platform - NAIP
The National Artificial Intelligence Platform (NAIP) has been developing by JSC “NIT” and is a centralized infrastructure aimed at supporting public bodies of Kazakhstan in using the capabilities of generative text AI.
Platform - eOtinish
The e-Otinish platform is designed to automate a process of filing and processing appeals from natural persons and legal entities, tracking the history and status of submitted appeals, assessing the quality, if necessary, filing a complaint by citizens to the relevant public bodies of the Republic of Kazakhstan, as well as filing a claim in court.
Platform - Qaztech
The QazTech platform provides uniform standards at each stage of life cycle of public information systems. It is a cloud solution with development, management and security tools. It simplifies the creation, modernization and improvement of information systems. Technologically, the QazTech platform consists of 6 modules: Cloud platform module, Development platform module, Qaztech UI components module, Identity platform module, Qaztech bus module (integration bus), Security platform module.
Unified public bodies internet resources platform - UPBIRP (gov.kz)
A UPBIRP that united all the websites of local executive bodies and central government agencies into a single and convenient structure and has become a single window for getting information and population interacting with it. The platform is a constructor of more than 3,400 websites, where a public body employee unskilled as a developer can post news in 1 minute and even create a website in 15 minutes through a personal account.
An information and analytical system - Smart Data Ukimet
A Smart Data Ukimet is an information and analytical system designed for collection, storage and comprehensive analysis of data accumulated in information systems of public bodies.
An information and communication service - Smart Bridge
Smart Bridge is an information and communication service in the form of a “Service Showcase” platform aimed at simplifying the processes of integrating information systems between public bodies and private businesses, facilitating more efficient information exchange and improving overall transparency and coordination.
An operational Information Security Center - OISC
The Operational Information Security Center is a close-knit team of professionals, consisting mainly of analysts, operators and information security engineers, which, regardless of the time of day, 24/7, ensures informational security of information and communication infrastructure of "e-government" and information systems of public bodies connected to the OISC.
Infrastructure:
Regional data processing centers - RDPC
Regional data processing centers had been put into operation in 2013-2014. A phased process of construction, development and implementation of server virtualization technology and "cloud computation" for public bodies and local executive bodies was launched. The main project objective was to provide Hosting and Colocation services of public bodies and local executive bodies. At the present 14 data processing centers of the Company have been operating in the regions, where the Hosting and Colocation services of public bodies and local executive bodies are provided.
Videoconferencing and online broadcasting - VC OB
A video conference is a "live" people communication session, including ordinary speech, exchange of text and visual information in real time using hardware and software of computing equipment. Our company provides video conferencing services for high level officials of the Republic of Kazakhstan, local executive and central public bodies of the Republic of Kazakhstan, provides video conferencing services with the participation of foreign countries, within the CIS, the Eurasian Economic Commission, the Eurasian Development Bank and others.
Data Processing Center - DPC
The main project objective is to create an effective centralized model of IT services provision to public bodies, as well as effective management and development of e-government infrastructure.
Unified public bodies transport environment - UPBTE
Currently, the UPBTE has the following infrastructure:
The terrestrial segment of UPBTE, covering a distributed fiber-optic network in Astana, as well as municipal networks in the regional centers of the Republic of Kazakhstan and Almaty and Shymkent cities. The main public bodies data transmitting network technology is MPLS technology, on the basis of which each public body receives a distributed isolated network.
A satellite segment of UPBTE covers the entire territory of the Republic of Kazakhstan. The Company's remote terminals support the capacity of return channels from 512 kbit/s to 8 Mbit/s. Modern satellite broadcasting data transmitting standards DVB-S2X ACM are supported. Satellite channels are protected by encryption with a current active license.
A wireless segment of UPBTE covers 179 district centers and 11 cities of regional significance of the Republic of Kazakhstan, with a data transmitting channel capacity from 512 kbit/s to 20 Mbit/s. The communication organization scheme allows district centers to have the capability to transmit data in the direction of regional and republican node.
Statistics
The UPBIRP Project
1. General information
The UPBIRP (Unified Public Bodies Internet Resources Platform) is a platform launched in 2020. The project is aimed at integrating and improving the accessibility of websites of public bodies in Kazakhstan. This is a unique platform for citizens that has united the websites of mayor offices, public bodies, including those accountable to the President of the state, into a single and convenient structure. The platform has a user-friendly interface and simplified navigation, and is located on the website: www.gov.kz.
The purpose of UPBIRP project is to implement a comprehensive service for provision of a platform for publishing information content of public bodies.
It is also possible to get a lot of useful and necessary information on the platform. On the main page there is a block "About Kazakhstan", where the one can learn more about his homeland, and foreigners can get to know Kazakhstan.
It is worth noting the block of "Life situations", which is a collection of useful information on a specific general topic with a division into steps, written in simple language. Each material on the topic of "Life situation", in addition to a full explanation of the processes, can cover the procedures for obtaining several public services at once, related to one topic; contain links to reference information, documents, regulatory legal acts and online services.
Strengthening and expanding cooperation in the field of digital infrastructure development in different countries (the project was successfully exported to the Republic of Tajikistan).
2. Project benefits:
- Coverage of websites of all public bodies.
- Unified design.
- Fast scalability.
- Adaptability and accessibility of content.
- Unified information security.
Creating a website takes about 15 minutes with no involvement of a developer.
The project brings in budget savings estimated at $4 million annually.
3. Key UPBIRP project milestones
- How had it begun?
- June 07, 2018 - A decision to launch the project at a high level had been taken.
- December 30, 2019 - The project has been officially launched into operation.
- January 2020 - A full deployment had started.
- Connecting the public bodies (step by step)
- 2019–2020 - Ministries, agencies, mayor offices of regions and large cities had been connected.
- 2020–2021 - Territorial branches, the Constitutional Court, the Supreme Judicial Council, and the Prosecutor General’s Office had been connected.
- 2022–2024 - Maslikhats (local representative bodies) of all levels (regional, city, district) had been connected.
- 2024 - rural districts and regional departments had been connected.
- Technical and regulatory achievements
- December 30, 2022 - The project passed all necessary checks and tests.
- November 7, 2023 - Accessibility standard for public body websites had been approved.
- January 2024 - The project had moved to a new QazTech platform.
- January 29, 2024 - An agreement for the provision of information and communication services was signed.
- Key achievements of 2024
- 3430 public bodies have switched to the new platform.
- 4075 sites
- 3902 employees
- 162 life situations have been developed - convenient instructions for citizens.
- The sites were visited 6 million times during the year.
- New features have been launched, including:
- website “Floods. Support - GOV.KZ" (qoldau.gov.kz),
- automatic media alerts,
- module “Anti-corruption volunteering”,
- integration with SDU and IIS “E-Kyzmet”,
- adaptation and export of the solution to Tajikistan