
You can obtain a service via the Portal:
1.Log in to the portal or register
2. Click on "Order the service online" button
3. Fill in e-enquiry sections
4. Sign an enquiry with digital signature
5. In the personal account (in the section "History of obtained services") look through notification on your enquiry processing status, which will be sent within the stated period.
Using one-time password:
1.Log in to the portal or register
2. Click on "Order the service online" button
3. Fill in e-enquiry sections
4. Fill in an enquiry and sign it using one-time password (SMS will be sent to the phone number indicated in the personal account, registration in the mobile citizens` database is required)
5. In the personal account ("History of obtained services") look through notification on your enquiry processing status, which will be sent within the indicated period.
Notification of updating (correction) of military service information in the form of an electronic document signed by the service provider's EDS, or a motivated response to the refusal to provide the public service
1. The establishment of inauthenticity of the documents submitted by the service recipient for obtaining the public service, and (or) data (information) contained therein.
2. The non-compliance of the service recipient and (or) submitted materials, data and information necessary for the provision of public services to the requirements established by these Rules.
3. The insufficiency of the information and necessary information provided by the service recipient and received, in accordance with the enquiries, to confirm the completion of military service.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free of charge
3 working days
If it is necessary to obtaininformationfromgovernmentagenciesandorganizations(archives)includingothercountries, the period for the provision of publicservices is extendedto90workingdaysfollowed by notification to the service recipientof the extensionwithinoneworkingday