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Assignment of welfare payment in case of loss of breadwinner

Как получить услугу
Online
Individuals

On the portal you can get the service in several ways:

Using EDS:

1.Log in to the portal or register

2. Click on "Request online" button

3. Fill all sections of e-request

4. Sign a request with digital signature 

5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.

Using one-time password:Using one-time password:

1.Log in to the portal or register

2. Click on "Request online" button

3.  Fill all sections of e-request

4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)   

5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.

Government for citizens
Individuals

Documents required for submission to "Government for Citizens" Public Corporation":

  1. An applicant (or his/her representative based on a notarized power of attorney) submits an application.
  2. An ID document in accordance with Clause 1 of Article 6 of the Law of the Republic of Kazakhstan "On Identity Documents", or an electronic document from the Digital Documents service, or a kandas certificate for persons having a kandas status, or an electronic document from the Digital Documents service (for identification).
  3. For residents of Baikonur: a certificate from the Department for accounting and registration of citizens of the housing sector of Baikonur.
  4. Birth certificate(s) for a child (children), or an electronic document from the Digital Documents service (or a certificate containing information from vital record on birth) for identification.
  5. Documents or information confirming family relations with a deceased (recognized by the court as missing or declared dead), birth certificate for a child (children), certificate of registration of a child birth outside the Republic of Kazakhstan issued by authorized authorities of foreign states in the presence of consular legalization or a special stamp (apostille), marriage (divorce) certificate and certificate on adoption/ establishment of paternity (motherhood).
  6. Certificate from an organization of general secondary, technical, vocational, post-secondary, higher, postgraduate education certifying that family members aged eighteen to twenty-three are students or full-time students in accordance with Appendix 4 (updated annually).

If a child is studying in an educational institution outside the Republic of Kazakhstan, than a certificate from an educational organization should contain full name of an educational institution, full name of a student, date of birth, form of study (if any), course and period of study at a specified course, seal of an educational organization and signature of an authorized person.

If a student has an academic leave, it should be confirmed by a certificate from an educational organization.

  1. When establishing guardianship (custodianship), a document confirming the establishment of guardianship (custodianship) is submitted.

Submission of documents is not required if they can be obtained from state information systems, including from the Digital Documents service.

Upon submission of the specified documents to the Public Corporation, a tear-off slip is issued to an applicant certifying acceptance of documents.

Via the proactive service:

  1. To get a welfare payment in case of loss of breadwinner, an applicant needs to provide consent for obtainment of a proactive service, accept obligations and confirm/provide a bank account number using a mobile communication device.

However, provision of bank account number is not required if it can be received from a second-tier bank.

Service providers get digital documents from the Digital Documents service through the implemented integration subject to the consent of a document owner provided via a phone number registered on the Portal by indicating a one-time password or sending a short text message as a response to the Portal notification.

Результат оказания услуги

Notification of the appointment (rejection to appoint) of a social payment in the event of the loss of a breadwinner, in accordance with the form set forth in Annex 19 to these Rules.

On the portal: e-notification of the appointment (rejection to appoint) of a social payment in the event of the loss of a breadwinner, in accordance with the form set forth in Annex 19 to these Rules, certified by the digital signature of the service provider's branch head, sent to the applicant's personal account on the portal.

When provided through a subscriber's cellular device (proactive service):

SMS notification to the applicant's mobile phone.

Часто задаваемые вопросы
Grounds for rejection to provide the public service, established by the laws of the Republic of Kazakhstan

1) the set of the inaccuracy of the documents submitted by the service recipient to receive the public service, and/or data (information) contained therein;
2) the non-compliance of the service recipient and/or submitted documents, data, and information required for the public service provision with the requirements established by the Rules;
3) the failure to provide a document requested by the Service Provider during verification and/or information necessary for the appointment of a social payment in the event of the loss of a breadwinner;
4) a negative value of the calculated amount of the social payment in the event of the loss of a breadwinner;
5) the absence of consent of the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", to access sensitive personal data required for the public service provision.

Grounds for institution of an administrative procedure
  • appeal;
  • initiative of an administrative body or official.

 General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

  • Full name, IIN, postal address of a natural person, BIN of a legal entity;
  • name of administrative body, official to whom the appeal is submitted;
  • the essence of an appeal;
  • date of filing an appeal;
  • signature of the applicant or his representative;
  • other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

! It is barred to reject the receipt of an appeal.

  1. Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
  2. In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
  3. Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

  1. The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

  1. The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

  1. A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
  2. If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
  3. Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

 

 

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"

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Полное название
Assignment of welfare payment in case of loss of breadwinner
Получатели услуги
Individuals
Individuals
Стоимость услуги

Free of charge

Срок оказания услуги

Via the Public Corporation: 8 working days

Through the portal, the EBT portal, the information technology facilities of second-tier banks, or a mobile subscriber device ( proactive service) – 4 working days

Услугу оказывает
Ministry of Labor and Social Protection of Population of the Republic of Kazakhstan
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«State-owned corporation «Government for citizens» NJSC
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