
On the portal you can get the service in several ways:
Using EDS:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Sign a request with digital signature
5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.
Using one-time password:Using one-time password:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)
5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.
Documents required for submission to "Government for Citizens" Public Corporation":
If a child is studying in an educational institution outside the Republic of Kazakhstan, than a certificate from an educational organization should contain full name of an educational institution, full name of a student, date of birth, form of study (if any), course and period of study at a specified course, seal of an educational organization and signature of an authorized person.
If a student has an academic leave, it should be confirmed by a certificate from an educational organization.
Submission of documents is not required if they can be obtained from state information systems, including from the Digital Documents service.
Upon submission of the specified documents to the Public Corporation, a tear-off slip is issued to an applicant certifying acceptance of documents.
Via the proactive service:
However, provision of bank account number is not required if it can be received from a second-tier bank.
Service providers get digital documents from the Digital Documents service through the implemented integration subject to the consent of a document owner provided via a phone number registered on the Portal by indicating a one-time password or sending a short text message as a response to the Portal notification.
Notification of the appointment (rejection to appoint) of a social payment in the event of the loss of a breadwinner, in accordance with the form set forth in Annex 19 to these Rules.
On the portal: e-notification of the appointment (rejection to appoint) of a social payment in the event of the loss of a breadwinner, in accordance with the form set forth in Annex 19 to these Rules, certified by the digital signature of the service provider's branch head, sent to the applicant's personal account on the portal.
When provided through a subscriber's cellular device (proactive service):
SMS notification to the applicant's mobile phone.
1) the set of the inaccuracy of the documents submitted by the service recipient to receive the public service, and/or data (information) contained therein;
2) the non-compliance of the service recipient and/or submitted documents, data, and information required for the public service provision with the requirements established by the Rules;
3) the failure to provide a document requested by the Service Provider during verification and/or information necessary for the appointment of a social payment in the event of the loss of a breadwinner;
4) a negative value of the calculated amount of the social payment in the event of the loss of a breadwinner;
5) the absence of consent of the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", to access sensitive personal data required for the public service provision.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free of charge
Via the Public Corporation: 8 working days
Through the portal, the EBT portal, the information technology facilities of second-tier banks, or a mobile subscriber device ( proactive service) – 4 working days