
On the portal you can get the service in several ways:
Using EDS:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Sign a request with digital signature
5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.
Using one-time password:Using one-time password:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)
5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.
Documents required for submission to "Government for Citizens" Public Corporation":
An applicant (or his/her representative based on a notarized power of attorney) submits an application.
An ID document in accordance with Clause 1 of Article 6 of the Law of the Republic of Kazakhstan "On Identity Documents", or an electronic document from the Digital Documents service, or a kandas certificate for persons having a kandas status, or an electronic document from the Digital Documents service (for identification).
For residents of Baikonur: a certificate from the Department for accounting and registration of citizens of the housing sector of Baikonur.
Temporary sick leave(s) issued in connection with pregnancy and childbirth, adoption of a newborn child (children).
Submission of documents is not required if they can be received from the public information systems, including the digital document service.
Via a proactive service:
in the event of loss of income due to pregnancy and childbirth, or the adoption of a newborn child (children), the applicant's consent to the proactive service, as well as the acceptance of obligations and confirmation or provision of a bank account number, are sent by the applicant via a mobile phone.
Provision of a bank account number is not required if they can be received from a second-tier bank.
Service providers receive digital documents from the digital document service through the implemented integration, subject to the document owner's consent, provided through the user's mobile phone number registered on the portal, by providing a one-time password, or by sending a short text message in response to a portal notification.
Notification of the appointment (rejection to assign) of social benefits in the event of loss of income due to pregnancy and childbirth, adoption of a newborn child (children), in the form according to Annex 24 to these Rules.
On the portal: electronic notification of the appointment (rejection to assign) of social benefits in the event of loss of income due to pregnancy and childbirth, adoption of a newborn child (children), in the form according to Annex 24 to these Rules, certified by the electronic digital signature (EDS) of the head of the service provider's branch, sent to the applicant's "personal account" on the portal.
When provided via a subscriber's cellular device (proactive service):
SMS notification to the applicant's mobile phone.
1) the set of inaccuracy of the documents submitted by the service recipient to receive the public service, and (or) data (information) contained therein;
2) the non-compliance of the service recipient and (or) submitted documents, data and information necessary for the public service provision with the requirements established by the Rules;
3) the failure to provide the document and (or) information requested by the Service Provider during the verification for the appointment of a social payment in the event of loss of income due to the pregnancy and childbirth, adoption of a newborn child (children);
4) the absence of consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", to access sensitive personal data that are required to provide the public service.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free of charge
Through the State Corporation - 8 working days
Through the portal or subscriber device of cellular communication ( proactive service) - 4 working days