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Acceptance of documents to provide psychological and pedagogical support for children in educational organizations

Как получить услугу
Online
Individuals

You can obtain the service via the Portal:

Using EDS:

1.Log in to the portal or register

  1. Click on "Request online" button
  2. Fill all sections of e-request
  3. Sign a request with digital signature
  4. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.

Using one-time password:

1.Log in to the portal or register

  1. Click on "Request online" button
  2. Fill all the sections of the e-inquiry
  3. Fill in an enquiry and sign it using one-time password (SMS will be sent to the phone number indicated in the personal account, registration in the citizens` mobile database is required)   
  4. In the personal account ("History of obtained services") be familiar with notification on the application processing, which will be sent within the indicated period.
Serviсe provider
Individuals

Documents required for submission to the service provider:

    1. Application of a parent (legal representative) of the service recipient in a free form.

    2. Psychological, medical and pedagogical consultation conclusion. 

For non-residents

    1. An aapplication of parent (legal representative) of a child in no special form.

    2. An identity card of a child (required for identification).

    3. Identity card of one of the parents (legal representative) (required for identification).

    4. Conclusion of psychological, medical and pedagogical consultation.

    1. Birth certificate or an e-document from a digital document service (required for identification).

    2. Disability certificates (if any).

    3. Conclusion of medical advisory commission on the need for home schooling due to health reasons (for statistical recording of children schooled at home) (if available).

If required, the service provider additionally requests the following documents for an in-depth examination:

    1. Form No. 052/у "Medical outpatient record card"

    2. Psychological and pedagogical characteristics from educational organization.

    3. Written work on the language of instruction, mathematics, drawings and other results of activity.

The documents listed in subparagraphs 1), 2) are provided in originals and copies, after verification of which the originals are returned to the service recipient.

For non-residents:

    1. An identity card of a child (required for identification).

    2. Identity document of one of the parents (legal representative) (required for identification).

    3. Disability certificate (if any).

    4. Conclusion of medical advisory commission on the need for home schooling due to health reasons (for statistical recording of children schooled at home) (if available).

The documents listed in subparagraphs 1), 2) and 3) are provided in originals and copies, after verification of which the originals are returned to the service recipient.

Результат оказания услуги

1) Psychological and pedagogical correction offices, rehabilitation centers - a certificate in the form in accordance with Annex 4 to these Rules.

Support centers for children with autism (autism spectrum disorder) - a certificate with recommendations for parents (legal representatives) on consolidating the skills developed and acquiring new skills at home in the form in accordance with Annex 4-1 to these Rules.

Reasoned response on the rejection to provide the public service.

2) Conclusion or reasoned response on the rejection to provide the public service.

 

Часто задаваемые вопросы
What can be the reasons for refusal to deliver a public servise?

1. Establishing the unreliability of the documents submitted by the service recipient for the public service receipt and (or) data (information) contained therein.

2. The non-compliance of the service recipient and (or) submitted materials, objects, data and information necessary for the provision of public services with the requirements established by the regulatory legal acts of the Republic of Kazakhstan.

3. The absence of the consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", to access restricted personal data required for the provision of public services.

Grounds for institution of an administrative procedure
  • appeal;
  • initiative of an administrative body or official.

 General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

  • Full name, IIN, postal address of a natural person, BIN of a legal entity;
  • name of administrative body, official to whom the appeal is submitted;
  • the essence of an appeal;
  • date of filing an appeal;
  • signature of the applicant or his representative;
  • other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

! It is barred to reject the receipt of an appeal.

  1. Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
  2. In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
  3. Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

  1. The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

  1. The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

  1. A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
  2. If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
  3. Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

 

 

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"

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Полное название
Acceptance of documents to provide psychological and pedagogical support for children in educational organizations
Получатели услуги
Individuals
Individuals
Стоимость услуги

Free 

Срок оказания услуги

1) It takes from 90 calendar days up to 365 calendar days

2) It takes up to 30 calendar days 

When contacting the service provider, the date of psychological, medical and pedagogical examination is set on the day of encounter.
When applying through the portal, the date of psychological, medical and pedagogical examination is set within 2 (two) working days.
So that the psychological, medical and pedagogical examination is carried out on the scheduled day.

Услугу оказывает
Ministry of Education of the Republic of Kazakhstan
Место предоставления услуги
Digital Government Portal
Psychological, medical and educational consultation
Rehabilitation centers, offices of psychological and pedagogical correction

Rules for providing state services

Rules for providing state services

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State of the Nation Address of the President of Kazakhstan
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