Assignment of an allowance to a caregiver

How to get the service online:

Using EDS:

1.Log in to the portal or register

2. Click on "Request online" button

3. Fill all sections of e-request

4. Sign a request with digital signature 

5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.

Using one-time password:Using one-time password:

1.Log in to the portal or register

2. Click on "Request online" button

3.  Fill all sections of e-request

4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)   

5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.

Documents required for submission to "Government for Citizens" Public Corporation":

A service recipient (or his/her representative under a power of attorney certified by a notary public or an official performing notarial actions) provides:

1. Application for the assignment of allowance to a caregiver in the form according to Appendix 6.

For an applicant:

1. An ID document (for identification).
2. A document confirming the establishment of guardianship (trusteeship) over a person with a disability of the first group (in case of establishing guardianship (trusteeship) over a person with a disability of the first group).
3. Certificate of disability.

For residents of Baikonur: a certificate from the Department for accounting and registration of citizens of the housing sector of Baikonur.

4. Information on the presence of a person with a disability of the first group in the correctional system facility is checked by an ID document in the information system "Central Automated Database" of the Penal Enforcement System Committee under the Ministry of Internal Affairs of the Republic of Kazakhstan.

For a person identified as caregiver for a person with a disability of the first group:

1. An ID document (for identification).

In case if individuals having kandas status apply for the assignment of allowance to a caregiver, they should provide a kandas certificate (for identification).

2. A document confirming information about a bank account number set up at an authorized organization for the issuance of benefits (for identification).
3. Information on the legal capacity of a person identified as caregiver for a person with a disability of the first group is checked based on an ID document in the information system "State Database of Individuals" of the Ministry of Justice of the Republic of Kazakhstan.

For residents of Baikonur: a certificate from the Department for accounting and registration of citizens of the housing sector of Baikonur.

4. Information on the presence of a person identified as a caregiver in the correctional system facility is checked by an ID document in the information system "Central Automated Database" of the Penal Enforcement System Committee under the Ministry of Internal Affairs of the Republic of Kazakhstan.

To apply for an allowance to a caregiver, it is not necessary to submit a document confirming the establishment of guardianship over a person with a disability of the first group, as well as a certificate of disability of a person with a disability of the first group, information on the absence of registration at a mental health center, information on the location of a person with a disability of the first group and a person identified as caregiver in a correctional system facility, information about a bank account number as information contained in these documents is verified in accordance with requests to the information systems of government agencies and (or) organizations in accordance with Appendix 5.

Documents required for submission to service provider:

A service recipient (or his/her representative under a power of attorney certified by a notary public or an official performing notarial actions) provides:

1. Application for the assignment of allowance to a caregiver in the form according to Appendix 6.

For an applicant:

1. An ID document (for identification).
2. A document confirming the establishment of guardianship (trusteeship) over a person with a disability of the first group (in case of establishing guardianship (trusteeship) over a person with a disability of the first group).
3. Certificate of disability.

For residents of Baikonur: a certificate from the Department for accounting and registration of citizens of the housing sector of Baikonur.

4. Information on the presence of a person with a disability of the first group in the correctional system facility is checked by an ID document in the information system "Central Automated Database" of the Penal Enforcement System Committee under the Ministry of Internal Affairs of the Republic of Kazakhstan.

For a person identified as caregiver for a person with a disability of the first group:

1. An ID document (for identification).

In case if individuals having kandas status apply for the assignment of allowance to a caregiver, they should provide a kandas certificate (for identification).

2. A document confirming information about a bank account number set up at an authorized organization for the issuance of benefits (for identification).
3. Information on the legal capacity of a person identified as caregiver for a person with a disability of the first group is checked based on an ID document in the information system "State Database of Individuals" of the Ministry of Justice of the Republic of Kazakhstan.

For residents of Baikonur: a certificate from the Department for accounting and registration of citizens of the housing sector of Baikonur.

4. Information on the presence of a person identified as a caregiver in the correctional system facility is checked by an ID document in the information system "Central Automated Database" of the Penal Enforcement System Committee under the Ministry of Internal Affairs of the Republic of Kazakhstan.

To apply for an allowance to a caregiver, it is not necessary to submit a document confirming the establishment of guardianship over a person with a disability of the first group, as well as a certificate of disability of a person with a disability of the first group, information on the absence of registration at a mental health center, information on the location of a person with a disability of the first group and a person identified as caregiver in a correctional system facility, information about a bank account number as information contained in these documents is verified in accordance with requests to the information systems of government agencies and (or) organizations in accordance with Appendix 5.

1) the documents submitted by the service recipient to receive the public service, and/or data (information) contained therein are found to be inaccurate;
2) the service recipient and/or submitted materials, data, and information required for the public service provision do not comply with the requirements established by the Rules.
3) a negative response from an authorized public body to the enquiry for approval required for the public service provision, as well as a negative conclusion from an expert examination, study, or inspection;
4) the service recipient has a final and binding court decision (sentence) prohibiting the activity or certain activity types that require the receipt of a specific public service;
5) the service recipient has a final and binding court decision depriving the service recipient of a special right related to the public service receipt.
Upon the receipt of information from information system of the authorized public body confirming the fact of assignment, payment, or submission of an application for assignment of benefits, or if the applicant has changed a caregiver for the person with a Group I disability more than twice during the calendar year, or if the social service of an individual assistant has been provided to the person with a Group I disability (for the assignment of benefits to the caregiver), the applicant will be given a receipt confirming the rejection to accept the application in accordance with Annex 9 to the Rules.
If the applicant submits an incomplete set of documents and/or expired documents, the applicant will be given a receipt confirming the rejection to accept the application for benefits in accordance with Annex 10 to the Rules.

• appeal;
• initiative of an administrative body or official.

 General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

• Full name, IIN, postal address of a natural person, BIN of a legal entity;
• name of administrative body, official to whom the appeal is submitted;
• the essence of an appeal;
• date of filing an appeal;
• signature of the applicant or his representative;
• other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"