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Providing information from the Mental Health Center «Psychiatry»

Как получить услугу

Online

Individuals

1. On the portal you can get the service in several ways:

Using EDS:

Log in to the portal or register
Click on "Request online" button
Fill all sections of e-request
Sign a request with digital signature
In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.

Using one-time password:Using one-time password:

Log in to the portal or register
Click on "Request online" button
Fill all sections of e-request
Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)
In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.

2. Via Telegram Bot:

To use Telegram Bot you need to register your phone number in mobile citizens` database.
Install Telegram to your smartphone, fill in @EgovKzBot into “Search” field and click “Start” command, then select “Submit a phone number” section in menu.
Request a service by clicking one of the command buttons. To do this, select a service, its parameters and approve a request via obtained SMS code.
After status changed to “Ready», you can download service delivery result and send it to an e-mail.

In case of any issues with obtainment of SMS code, you can call Integrated Call Center: 1414, 8 800 080 7777.

3. Via mobile application:

In the mobile app, sign in using one-time password* or digital signature.
Select a service, fill in the fields if necessary and click “Order service” button.
Sign a request using digital signature or one-time password**
Familiarize with public service delivery result in “History of Obtained Services” in “Catalogue of Services” section or “Notifications” section.

* - registration in the citizens` mobile database is required

** - capability to sign using one-time password depends on the service type.

Результат оказания услуги

Information about the status of dynamic monitoring (or the absence of dynamic monitoring) in the form of an electronic document.

Часто задаваемые вопросы

Grounds for refusal to provide the public service established by the laws of the Republic of Kazakhstan

The absence of consent of a person against whom the enquiry was made.

Grounds for institution of an administrative procedure

appeal;
initiative of an administrative body or official.

General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

Full name, IIN, postal address of a natural person, BIN of a legal entity;
name of administrative body, official to whom the appeal is submitted;
the essence of an appeal;
date of filing an appeal;
signature of the applicant or his representative;
other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

Receipt, registration, withdrawal and revoke of an appeal

! It is barred to reject the receipt of an appeal.

Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

Timeframe of administrative procedure that is under institution on the basis of an appeal

The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

Complaints procedure

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

Deadline for filing a complaint

A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"

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Полное название

Providing information from the Mental Health Center «Psychiatry»

Получатели услуги

Individuals

Стоимость услуги

Free of charge

Срок оказания услуги