
On the portal you can get the service:
Using EDS:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Sign a request with digital signature
5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.
Using one-time password:Using one-time password:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)
5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.
Documents required for submission to "Government for Citizens" Public Corporation":
1. Application for issuing a letter of financial guarantee.
2. The original of the identity card or an electronic document from the digital documents service (for identification).
Documents required for submission to service provider:
1. Application for issuing a letter of financial guarantee.
2. The original of the identity card or an electronic document from the digital documents service (for identification).
Issuance of a letter of guarantee for those who are going to study as a scholarship holder of the international Bolashak scholarship, or a reasoned response to the refusal to provide public services.
1) the set of inaccuracy of documents submitted by the service recipient to receive the public service, and (or) data (information) contained therein;
2) the non-compliance of the service recipient and (or) submitted materials, objects, data and information necessary for the public service provision with the requirements established by these Rules;
3) with respect to the service recipient there is a court decision (sentence) that has entered into legal force prohibiting the activity or certain types of activity requiring the receipt of a certain public service.
4) with respect to the service recipient there is a court decision that has entered into legal force, on the basis of which the service recipient is deprived of a special right associated with receiving the public service.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free
From the date of submission of the package of documents:
Service provider – 2 working days.
In a State Corporation:
In the city of Astana – 2 working days (the day of receipt of documents is not included in the term of public service);
For regions, cities of Almaty and Shymkent-7 working days (the day of receipt of documents is not included in the term of public service).
When accessing the portal – 2 working days.