Targeted social assistance

– the consent of the service recipient to provide the proactive service, as well as confirmation or provision of a bank account number through the service recipient’s cellular device.

Information from the identity card of the service recipient and his/her family members, on the status of a “candas”, on the status of a refugee, on the status of a foreigner, on the status of a stateless person, on registration at a permanent or temporary place of residence for each family member, on the placement of of a disability, on the registration of the birth (death) of a child (for all the children), on the placement of custody, on the adoption, on the registration of the conclusion (dissolution) of marriage (wedlock) with the exception of cases of registration of marriage (wedlock) outside the Republic of Kazakhstan, on the fact of studying at educational institution - if dependents aged eighteen to twenty-three are full-time students, on the income receipts (wages, social payments, income from entrepreneurial activity, from the rental of real estate and (or) movable property, from the sale of real estate and (or) movable property), on the status of a person engaged in entrepreneurial activity, on the presence of the applicant and information about the appointment, payment, or submission of an application for targeted social assistance; the availability of a personal subsidiary farm; employment history (if any); for able-bodied family members involved in active employment promotion measures; education, qualifications, specialized knowledge, or vocational training (if any); for able-bodied family members involved in active employment promotion measures; alimony payments and/or arrears for three consecutive months preceding the quarter of application for appointment of targeted social assistance; the applicant's family members' imprisonment or forced treatment; ownership of housing or premises; ownership of a land plot designated for individual housing construction; ownership of a vehicle; and the status of a person on the wanted list; and information about the bank account number specified in the electronic application is received by the service provider from the relevant public information systems via the e-government gateway.

The service providers receive digital documents from the digital document service through the implemented integration, subject to the consent of the document owner, provided through the user's mobile subscriber number registered on the portal by sending a short text message in response to the portal notification.

! It is barred to reject the receipt of an appeal.

1. Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
2. In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
3. Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

1. The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

2. The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

1. A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
2. If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
3. Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.