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Appointment to the doctor

Как получить услугу
Online
Citizens of the RK

1. On the portal you can get the service in several ways:

Using EDS:

  1. Log in to the portal or register
  2. Click on "Request online" button
  3. Fill all sections of e-request
  4. Sign a request with digital signature 
  5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.

Using one-time password:Using one-time password:

  1. Log in to the portal or register
  2. Click on "Request online" button
  3. Fill all sections of e-request
  4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)   
  5. 5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.

2. Via mobile application:

  1. In the mobile app, sign in using one-time password* or digital signature
  2. Select a service, fill in the fields if necessary and click “Order service” button
  3. Sign a request using digital signature or one-time password**
  4. Familiarize with public service delivery result in “History of Obtained Services” in “Catalogue of Services” section or “Notifications” section

* - registration in the citizens` mobile database is required

** - capability to sign using one-time password depends on the service type.

Online
Non-residents of the RK

1. On the portal you can get the service in several ways:

Using EDS:

  1. Log in to the portal or register
  2. Click on "Request online" button
  3. Fill all sections of e-request
  4. Sign a request with digital signature 
  5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.

Using one-time password:Using one-time password:

  1. Log in to the portal or register
  2. Click on "Request online" button
  3. Fill all sections of e-request
  4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)   
  5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.

2. Via mobile application:

  1. In the mobile app, sign in using one-time password* or digital signature
  2. Select a service, fill in the fields if necessary and click “Order service” button
  3. Sign a request using digital signature or one-time password**
  4. Familiarize with public service delivery result in “History of Obtained Services” in “Catalogue of Services” section or “Notifications” section

* - registration in the citizens` mobile database is required

** - capability to sign using one-time password depends on the service type.

Service Provider
Citizens of the RK

Documents required for submission to service provider:

  1. ID card for direct application or an electronic document from the digital documents service (for identification).
Service Provider
Non-residents of the RK

Documents required for submission to service provider:

  1. ID card for direct application or an electronic document from the digital documents service (for identification).
Результат оказания услуги

In case of direct contact or by telephone to the PHC organization-an entry in the log of the preliminary appointment to the doctor of the PHC organization and an oral response indicating the date and time of the doctor's appointment in accordance with the schedule of doctors ' appointments.

On the portal-notification in the form of the status of the electronic application in the personal account.

Часто задаваемые вопросы
Grounds for refusal to provide the public service established by the laws of the Republic of Kazakhstan
  1. Establishing the unreliability of the documents submitted by the patient for receiving public services, and (or) the data (information) contained in them.
  2. Iack of attachment to this medical organization providing primary health care in accordance with the order of the Minister of Health of the Republic of Kazakhstan dated November 13, 2020 No. RK HM-194/2020 “On approval of the rules for attaching individuals to health organizations providing primary health care ” (registered in the Register of State Registration of Regulatory Legal Acts under No. 21642).
Grounds for institution of an administrative procedure
  • appeal;
  • initiative of an administrative body or official.

 General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

  • Full name, IIN, postal address of a natural person, BIN of a legal entity;
  • name of administrative body, official to whom the appeal is submitted;
  • the essence of an appeal;
  • date of filing an appeal;
  • signature of the applicant or his representative;
  • other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

! It is barred to reject the receipt of an appeal.

  1. Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
  2. In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
  3. Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

  1. The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

  1. The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

  1. A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
  2. If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
  3. Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

 

 

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"

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Полное название
Appointment to the doctor
Получатели услуги
Citizens of the RK
Non-residents of the RK
Citizens of the RK
Non-residents of the RK
Стоимость услуги

Free of charge

Срок оказания услуги

From the moment the patient submits the documents of the PHC organization -  no more than 10 minutes

On the portal - no more than 30 minutes

Услугу оказывает
Ministry of Healthcare of the Republic of Kazakhstan
Место предоставления услуги
Medical organizations providing first medical aid
Mobile application Egov
Digital Government Portal

Rules for providing State service

Социальные медиа
Telegram
Меню подвал
Terms and explanations
Screen Reader
Life situations
Digital transformation concept
National symbols
Website of the Prime Minister of Kazakhstan
Central communications service under the President of the RK
Website of the President of Kazakhstan
State of the Nation Address of the President of Kazakhstan
Law “On Access to Information”