Vital records recovery
On the portal you can get the service:
Using EDS:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Sign a request with digital signature
5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.
Documents required for submission to "Government for Citizens" Public Corporation":
1. Application for restoration of the act record in the form according to Appendix 23, 24.
2. ID card (for identification).
3. Autobiography with detailed admonishing of the service recipient’s data of his /her close relatives (parents, children, brothers and sisters).
4. Copy of labor book or other document according to the Labor Code of the Republic of Kazakhstan confirming the labor activity, if the service recipient is a student – reference from the place of education with admonishing the birth date and location (upon occurrence).
5. Copy of a military ticket, if the service recipient is bound to military service (upon occurrence).
6. Two photos of service recipient in format of 3*4 cm.
7. Document confirming the payment to the state budget tax or copy of the document that occurred as a basis for tax credits.
Additionally, copies of civil registration certificates issued outside the Republic of Kazakhstan are submitted:
8. Marriage certificate, if married.
9. Childbirth certificates, under the occurrence.
10. Document confirming the parent’s personality (for personal identification) or parent’s death certificate, or parent’s marriage certificate (if available).
11. Notary certified certificate, in case of the service recipient representative’s addressing.
12. Copy of pension certificate, if the service recipient is pensioner.
When rendering a public service on the basis of a court decision that has entered into force, the service recipient is provided with:
1. Application for restoration of the act record on the basis of a court decision.
2. ID card (for identification).
3. Information about the court decision to restore the act record, which has entered into force, indicating the place and time of state registration.
Persons who have returned to their historical homeland are additionally provided with documents issued by the internal Affairs bodies on legal entry to the Republic of Kazakhstan and their application for citizenship of the Republic of Kazakhstan.
To restore civil status records, the service recipient submits documents confirming the information necessary for restoring civil status records (a certificate from the place of work or study, educational documents, certificates from the state archives).
Documents required for submission to service provider:
1. Application for restoration of the act record in the form according to Appendix 23, 24.
2. ID card (for identification).
3. Autobiography with detailed admonishing of the service recipient’s data of his /her close relatives (parents, children, brothers and sisters).
4. Copy of labor book or other document according to the Labor Code of the Republic of Kazakhstan confirming the labor activity, if the service recipient is a student – reference from the place of education with admonishing the birth date and location (upon occurrence).
5. Copy of a military ticket, if the service recipient is bound to military service (upon occurrence).
6. Two photos of service recipient in format of 3*4 cm.
7. Document confirming the payment to the state budget tax or copy of the document that occurred as a basis for tax credits.
Additionally, copies of civil registration certificates issued outside the Republic of Kazakhstan are submitted:
8. Marriage certificate, if married.
9. Childbirth certificates, under the occurrence.
10. Document confirming the parent’s personality (for personal identification) or parent’s death certificate, or parent’s marriage certificate (if available).
11. Notary certified certificate, in case of the service recipient representative’s addressing.
12. Copy of pension certificate, if the service recipient is pensioner.
When rendering a public service on the basis of a court decision that has entered into force, the service recipient is provided with:
1. Application for restoration of the act record on the basis of a court decision.
2. ID card (for identification).
3. Information about the court decision to restore the act record, which has entered into force, indicating the place and time of state registration.
Persons who have returned to their historical homeland are additionally provided with documents issued by the internal Affairs bodies on legal entry to the Republic of Kazakhstan and their application for citizenship of the Republic of Kazakhstan.
To restore civil status records, the service recipient submits documents confirming the information necessary for restoring civil status records (a certificate from the place of work or study, educational documents, certificates from the state archives).
Certificate or certificate of state registration of the act of civil status a reasoned response to the refusal to provide public services.
The form of providing the result of public service provision: paper, electronic when a certificate of state registration of the civil status act is sent or a reasoned refusal when submitting an application through the portal.
1) establishing the unreliability of the documents submitted by the service recipient for the receipt of the public service, and (or) the data (information) contained therein;
2) non-compliance of the service recipient and (or) the submitted materials, data and information necessary for the provision of public services with the requirements of the Code of the Republic of Kazakhstan "On marriage (matrimony) and family", the Laws of the Republic of Kazakhstan "On identity documents" and "On national registers identification numbers" of these Rules;
3) the absence of the consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", for access to personal data of limited access, which are required for the provision of public services.
The laws of the Republic of Kazakhstan may establish other grounds for refusal to provide the public services.
- appeal;
- initiative of an administrative body or official.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
- Full name, IIN, postal address of a natural person, BIN of a legal entity;
- name of administrative body, official to whom the appeal is submitted;
- the essence of an appeal;
- date of filing an appeal;
- signature of the applicant or his representative;
- other information provided for by legislation of the Republic of Kazakhstan.
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Recovery is free of charge
The cost is made according to the Order.
They are exempt from paying the state fee for registration of civil status acts upon presentation of supporting documents listed in the Rules.
The application processing period – 3 working days.
In the absence of IP registry office vital records are the basis for restoring a civil status act, the service period is extended for not more than 15 calendar days, notifying the applicant within 3 calendar days.
On the portal - notification of confirmation of acceptance of the application and the date of issue of the certificate of state registration of the civil status act is sent to the personal account within 1 business day.