Issuance of a national ID card of the Republic of Kazakhstan
The service is provided online if there are 30 or fewer calendar days left before the expiration of the identity card or if the identity card has expired by no more than 10 calendar days.
How to obtain services
On the portal you can get the service in several ways:
Using EDS:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill out the application, attach a sample photo and signature, in accordance with the Rules, and sign it with a digital signature (electronic digital signature)
4. It is necessary to have permanent registration at the place of residence, no change in full name and date of birth (if the applicant does not have permanent registration, and there is also a change in full name and date of birth, it is necessary to contact NAO GC)
5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.
Using one-time password:Using one-time password:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill out the application, attach a sample photo and signature, in accordance with the Rules, and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)
4. It is necessary to have permanent registration at the place of residence, no change in full name and date of birth (if the applicant does not have permanent registration, and there is also a change in full name and date of birth, it is necessary to contact NAO GC)
5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.
Work schedule of the portal
Portal: 24/7, except cases of service breaks related to maintenance activities.
Frequently Asked Questions (FAQs)
Exempt from payment of state duty in accordance with Article 622 of the Tax Code:
- Heroes of the Soviet Union, heroes of Socialist Labor.
- Persons awarded the Orders of Glory of three degrees and Labor Glory of three degrees, "Altyn Kyran", "Otan", awarded the titles of "Khalyk kaharmany", "Kazakhstannyn Yenbek Eri".
- Mothers of many children, awarded the title of "Mother-heroine", awarded with pendants "Altyn alka", "Kumis alka".
- Veterans of the Great Patriotic War, veterans equated in benefits to veterans of the Great Patriotic War, and veterans of military operations on the territory of other states, persons awarded orders and medals of the former USSR for selfless work and impeccable military service in the rear during the Great Patriotic War, persons who worked (served) for at least six months from June 22, 1941 to May 9, 1945 and were not awarded orders and medals of the former USSR for selfless work and impeccable military service in the rear during the Great Patriotic War, persons with disabilities, and also one of the parents of a person with a disability since childhood, a child with a disability.
- Elderly people living in medical and social institutions of a general type for the elderly and persons with disabilities, orphans and children left without parental care, who are fully supported by the state, living in orphanages and (or) boarding schools.
- Citizens affected by the Chernobyl disaster.
In case of establishing the unreliability of the documents submitted by the service recipient for receiving public services and (or) the data (information) contained therein, as well as the inconsistency of the service recipient and (or) the submitted materials, objects, data and information necessary for the provision of public services with the requirements established by regulatory legal acts of the Republic of Kazakhstan.
Due to the lack of consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and their Protection", for access to restricted personal data required for the provision of public services.
- appeal;
- initiative of an administrative body or official.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
- Full name, IIN, postal address of a natural person, BIN of a legal entity;
- name of administrative body, official to whom the appeal is submitted;
- the essence of an appeal;
- date of filing an appeal;
- signature of the applicant or his representative;
- other information provided for by legislation of the Republic of Kazakhstan.
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
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