Issuance of passports, Identification cards for citizens of the Republic of Kazakhstan

1. Expired identity cards or their digital form.
2. Decision on the case of an administrative offense (upon the identity card expiration period from 10 calendar days to one month), in accordance with Article 492 of the Code of the Republic of Kazakhstan "On Administrative Offenses" (the Code);
3. Minutes of administrative offense and a receipt of an administrative fine payment (if the identity card expiration date is over one month), in accordance with Article 492 of the Code.

1. A written statement indicating where, when and under what circumstances an identity card was lost (under the loss of the passport by the child aged under 16 years old, an application for re-issue of the identity card is submitted by one of the parents or legal representative of the child).
2. One of the identity cards available or its presentation through the digital document service retrieval.
3. Certificate of the return issued by foreign institutions of the Republic of Kazakhstan (under the loss of the passport by the citizen of the Republic of Kazakhstan who was temporarily abroad).
4. Coupon notification from the criminal prosecution body that accepted the statement about the theft or waste of the identity card and (or) passport as a criminal offense (in the form, in accordance with Annex 4 to the Rules for accepting and registering of an application, message or report on criminal offenses, as well as maintaining a Unified register of pre-trial investigations, approved by order of the Prosecutor General of the Republic of Kazakhstan dated September 19, 2014 No. 89 (registered in the Register of State Registration of Regulatory Legal Acts under No. 9744).
5. Resolution on the case of an administrative offense (for living without an identity card from 10 calendar days to one month), in accordance with Article 492 of the Code.
6. Minutes on an administrative offense and an administrative fine payment (for staying in the dwelling without having an identity card for more than one month), in accordance with Article 492 of the Code.

• An identity document with the signs of damage, decay, impossibility of identifying the person (withdrawn when filling out the form).

• Identity documents or their digital form (identity card date of issue until 01.01.2015, passport date of issue until 01.01.2010).

• Original passport of the Republic of Kazakhstan citizen.

1. Identity documents or their digital form (except for the requiring a conclusion on the change of the personal particulars).
2. Certificate of marriage (dissolution) or its digital form, a court decision that has entered into force.
3. Birth certificate or its digital form.
4. Conclusion on the change of personal particulars (in the absence of information in the Registration point "Documentation and registration of the population" about the change of personal particulars, place of birth that the authorized employee receives through the integrational interaction from the civil status act registration IS).

1. Identity documents or their digital form.
2. Documents confirming the authenticity of the information entered (birth certificate, marriage (dissolution) certificate or their digital form.
3. Minutes of  an established form on the identification of the citizen identity (if there is a discrepancy between the photograph of the person being documented in the database with the photograph in the identity document).

! It is barred to reject the receipt of an appeal.

1. Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
2. In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
3. Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

1. The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

2. The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

1. A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
2. If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
3. Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 20 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.