Preparation of documents for the provision of social services under homecare conditions
On the portal you can get the service in several ways:
Using EDS:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Sign a request with digital signature
5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.
Using one-time password:Using one-time password:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)
5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.
Documents required for submission to "Government for Citizens" Public Corporation":
1. Application.
2. ID card or an electronic document from the digital documents service of the service recipient with the presence of an individual identification number (for identification).
3. Medical card in accordance with Annex 5.
4. For children – a copy of the conclusion of the psychological, medical and pedagogical consultation.
Information about the identity document, about registration at a permanent place of residence, about the establishment of disability (for the elderly in the presence of disability), about the measures developed in the individual rehabilitation program of a disabled person (hereinafter - IPR) (for the elderly in the presence of IPR), retirement age, for participants and invalids of the Great Patriotic War and persons equated to them – The State Corporation receives the status of a participant and a disabled person of the Great Patriotic War and a person equated to them in the form of electronic documents certified by an electronic digital signature of authorized officials from the relevant state information systems.
In the absence of information of the service recipient in information systems, a copy of the certificate confirming the status of a participant and a disabled person of the Great Patriotic War and a person equated to them is attached to the application for participants and invalids of the Great Patriotic War and persons equated to them.
Service providers receive digital documents from the digital documents service through the implemented integration, subject to the consent of the owner of the document provided through the user's cellular subscriber number registered on the e-government web portal by transmitting a one-time password or by sending a short text message as a response to the notification of the e-government web portal.
Documents required for submission to service provider:
1. Application.
2. ID card or an electronic document from the digital documents service of the service recipient with the presence of an individual identification number (for identification).
3. Medical card in accordance with Annex 5.
4. For children – a copy of the conclusion of the psychological, medical and pedagogical consultation.
Information about the identity document, about registration at a permanent place of residence, about the establishment of disability (for the elderly in the presence of disability), about the measures developed in the individual rehabilitation program of a disabled person (hereinafter - IPR) (for the elderly in the presence of IPR), retirement age, for participants and invalids of the Great Patriotic War and persons equated to them – The State Corporation receives the status of a participant and a disabled person of the Great Patriotic War and a person equated to them in the form of electronic documents certified by an electronic digital signature of authorized officials from the relevant state information systems.
In the absence of information of the service recipient in information systems, a copy of the certificate confirming the status of a participant and a disabled person of the Great Patriotic War and a person equated to them is attached to the application for participants and invalids of the Great Patriotic War and persons equated to them.
Service providers receive digital documents from the digital documents service through the implemented integration, subject to the consent of the owner of the document provided through the user's cellular subscriber number registered on the e-government web portal by transmitting a one-time password or by sending a short text message as a response to the notification of the e-government web portal.
Notification of the execution of documents in any form indicating the period for providing public services, or a reasoned response to the refusal to provide public services
The grounds for refusal to provide public services are:
1) establishing the unreliability of the documents submitted by the service recipient for receiving a public service, and (or) the data (information) contained therein;
2) submission by the service recipient of expired documents and (or) an incomplete package of documents in accordance with the list provided for in paragraph 8 of this list of basic requirements for the provision of public services;
3) non-compliance of the service recipient and (or) the submitted materials, objects, data and information necessary for the provision of public services, in accordance with the requirements established by the Rules of Activity of organizations providing special social services, approved by Order No. 379 of the Minister of Labor and Social Protection of the Republic of Kazakhstan dated August 29, 2018 (registered in the Register of State Registration of Normative legal acts No. 17467);
4) the absence of the consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and their protection", for access to restricted personal data required for the provision of public services.
- appeal;
- initiative of an administrative body or official.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
- Full name, IIN, postal address of a natural person, BIN of a legal entity;
- name of administrative body, official to whom the appeal is submitted;
- the essence of an appeal;
- date of filing an appeal;
- signature of the applicant or his representative;
- other information provided for by legislation of the Republic of Kazakhstan.
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free of charge
14 working days
When applying to a State Corporation, the day of receipt of documents is not included in the term for the provision of public services, while the result of the provision of public services by the service provider is provided to the State Corporation the day before the end of the term for the provision of public services.