Release of documents for providing the services of an individual assistant to persons with disabilities of the first group who have difficulty in movement
How to get the service online:
Using EDS:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Sign a request with digital signature
5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.
Using one-time password:Using one-time password:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)
5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.
Documents required for submission to "Government for Citizens" Public Corporation":
- Statement.
- A document certifying his identity, or an electronic document from the digital documents service (for identification).
- A power of attorney from a person with a disability of the first group, which does not require notarization, when applying to a person who has received a power of attorney from a person with a disability of the first group.
Information on identity documents confirming registration at a permanent place of residence, on disability, on the developed IPAR measures contained in the relevant state information systems, the State Corporation, city administrations, employment departments, are received in the form of electronic documents certified by EDS of authorized officials.
Documents required for submission to service provider:
- Statement.
- A document certifying his identity, or an electronic document from the digital documents service (for identification).
- A power of attorney from a person with a disability of the first group, which does not require notarization, when applying to a person who has received a power of attorney from a person with a disability of the first group.
Information on identity documents confirming registration at a permanent place of residence, on disability, on the developed IPAR measures contained in the relevant state information systems, the State Corporation, city administrations, employment departments, are received in the form of electronic documents certified by EDS of authorized officials.
Notification of the registration of documents for the provision of individual assistant services to persons with disabilities of the first group. The State Corporation informs the applicant about the decision made by sending an SMS notification to the applicant's cellular subscriber device.
When contacting through the web portal, the result of the provision of public services is sent to the applicant's "personal account" in the form of an electronic document signed with an electronic digital signature (hereinafter - EDS) of an authorized person.
1) establishing the unreliability of the documents submitted by the applicant for obtaining a public service and (or) the data (information) contained therein;
2) non-compliance of the applicant and (or) the submitted materials, objects, data and information necessary for the provision of public services with the requirements established by the Rules;
3) the absence of the consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and their protection", for access to restricted personal data required for the provision of public services.
- appeal;
- initiative of an administrative body or official.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
- Full name, IIN, postal address of a natural person, BIN of a legal entity;
- name of administrative body, official to whom the appeal is submitted;
- the essence of an appeal;
- date of filing an appeal;
- signature of the applicant or his representative;
- other information provided for by legislation of the Republic of Kazakhstan.
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free
When contacting the State Corporation, city administrations, employment departments – from the date of registration of the package of documents – 5 working days.
When providing a proactive service – from the date of receipt of consent – 5 working days.
When contacting via the web portal - 5 working days.
When contacting the State Corporation, the day of receipt of documents is not included in the deadline for the provision of public services.