Registration of documents for providing persons with disabilities with prosthetic and orthopedic assistance
On the portal you can get the service in several ways:
Using EDS:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Sign a request with digital signature
5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.
Using one-time password:Using one-time password:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)
5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.
Documents required for submission to "Government for Citizens" Public Corporation":
- Application for provision of technical assistive (compensatory) devices, special means of transportation in accordance with Appendix 1, technical assistive (compensatory) devices, special means of transportation in accordance with an individual program of habilitation and rehabilitation of a person with disabilities, including the terms of their replacement.
- An ID document or an electronic document from the Digital Documents service (for identification).
- A power of attorney from a disabled person that does not require notarization, in case if a person who has received a power of attorney from a disabled person applies.
When applying for prosthetic and orthopedic assistance for persons with disabilities caused by labor injury or occupational disease, additional information is requested:
- Information about an industrial accident that led to disability.
- Information about termination of an activity of an employer/an individual entrepreneur or liquidation of a legal entity, due to which an occupational injury or occupational disease was received.
- City administrations, employment departments and Public Corporation get information about identity documents confirming registration at a permanent place of residence, about disability, about the rehabilitation measures developed, about an industrial accident that led to disability, about termination of the activity of an employer – an individual entrepreneur or the liquidation of a legal entity due to which an occupational injury or occupational disease was received that is contained in the relevant state information systems in the form of electronic documents certified by digital signature of an authorized person.
- Participants of the Great Patriotic War, persons with disabilities caused by the Great Patriotic War and persons equated to persons with disabilities caused by the Great Patriotic War, should enclose a certificate of a participant of the Great Patriotic War/a person with a disability caused by the Great Patriotic War or a person equated to a person with a disability caused by the Great Patriotic War to an application.
Documents required for submission to service provider:
- Application for provision of technical assistive (compensatory) devices, special means of transportation in accordance with Appendix 1, technical assistive (compensatory) devices, special means of transportation in accordance with an individual program of habilitation and rehabilitation of a person with disabilities, including the terms of their replacement.
- An ID document or an electronic document from the Digital Documents service (for identification).
- A power of attorney from a disabled person that does not require notarization, in case if a person who has received a power of attorney from a disabled person applies.
When applying for prosthetic and orthopedic assistance for persons with disabilities caused by labor injury or occupational disease, additional information is requested:
- Information about an industrial accident that led to disability.
- Information about termination of an activity of an employer/an individual entrepreneur or liquidation of a legal entity, due to which an occupational injury or occupational disease was received.
- City administrations, employment departments and Public Corporation get information about identity documents confirming registration at a permanent place of residence, about disability, about the rehabilitation measures developed, about an industrial accident that led to disability, about termination of the activity of an employer – an individual entrepreneur or the liquidation of a legal entity due to which an occupational injury or occupational disease was received that is contained in the relevant state information systems in the form of electronic documents certified by digital signature of an authorized person.
- Participants of the Great Patriotic War, persons with disabilities caused by the Great Patriotic War and persons equated to persons with disabilities caused by the Great Patriotic War, should enclose a certificate of a participant of the Great Patriotic War/a person with a disability caused by the Great Patriotic War or a person equated to a person with a disability caused by the Great Patriotic War to an application.
Notification on registration of documents for provision of prosthetic and orthopedic assistance to the disabled or a substantiated refusal to deliver the public service.
The Public Corporation informs an applicant about a decision made by sending an SMS notification to an applicant's phone number.
When applying via the portal, the public service delivery result is sent to an applicant's personal account as an electronic document signed with a digital signature of an authorized person.
1) establishing the unreliability of the documents submitted by the applicant for obtaining a public service and (or) the data (information) contained therein;
2) non-compliance of the applicant and (or) the submitted materials, objects, data and information necessary for the provision of public services with the requirements established by the Rules.
- appeal;
- initiative of an administrative body or official.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
- Full name, IIN, postal address of a natural person, BIN of a legal entity;
- name of administrative body, official to whom the appeal is submitted;
- the essence of an appeal;
- date of filing an appeal;
- signature of the applicant or his representative;
- other information provided for by legislation of the Republic of Kazakhstan.
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free
When applying via the Public Corporation, city administrations, employment departments: 10 working days from the date documents package registration
When getting a proactive service: 10 working days from the date of consent receipt
When applying to Public Corporation, the day of documents acceptance is not included into the deadline for the provision of public services.
The public service delivery result is provided by the city administrations, employment departments to the Public Corporation no later than one day prior to expiration of the public service delivery term.