Confirmation of disability and/or the degree of disability and/or assignment of necessary social protection measures
How to get the service online:
Using EDS:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Sign a request with digital signature
5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.
Using one-time password:Using one-time password:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Fill in a request and sign it using one-time password (SMS will be sent to a phone number indicated in a personal account, registration in citizens` mobile database is required)
5. In personal account ("History of obtained services") familiarize with notification on application processing, which will be sent within the indicated period.
Documents required for submission to service provider:
When accepting an application, ITU departments and (or) ITU methodology and control departments request and receive from state information systems via the e-government gateway in the form of electronic documents certified by EDS:
- Information about the identity document of the person being examined.
- Information confirming the fact that a person is being held in an institution of the criminal Executive system or in a pre-trial detention facility.
- Conclusion to the ITU on Form 031/u (hereinafter referred to as Form 031/u) approved by Order of the Acting Minister of Health of the Republic of Kazakhstan dated October 30, 2020 No. KR DSM-175/2020 "On Approval of forms of accounting documentation in the field of healthcare" (registered in the Register of State Registration of Regulatory Legal Acts under No. 21579) (hereinafter referred to as Order No. KR DSM-175/2020). The validity period of Form 031/u is no more than one month from the date of its signing, according to the Regulation on the activities of the Medical Advisory Commission approved by Order No. 321 of the Minister of Health and Social Development of the Republic of Kazakhstan dated May 5, 2015 (registered in the Register of State Registration of Regulatory Legal Acts under No. 11310).
- The medical part of the individual rehabilitation program for a patient / disabled person in the form 088-2 / u approved by order No. 907 – if it is developed by a medical organization.
- Information from the outpatient patient's medical record for analyzing the dynamics of the disease. If available – extracts from the medical history, expert opinions and results of examinations.
- list (certificate) of temporary disability – during the examination of working persons.
- At the initial examination, for persons of working age - information about the document confirming employment (if available), and in cases of occupational injuries and occupational diseases, information about the nature and working conditions at work is also provided (to be filled in by the employer) in the form according to Appendix 2.
- In cases of primary determination of the degree of general disability - information confirming the fact of participation (or non-participation) in the compulsory social insurance system.
- To determine the cause of UPT and (or) persons of disability, injury and/or occupational disease during the initial establishment of the degree of UPT – the act of accident connected with work, in the form approved by order of the Minister of health and social development of the Republic of Kazakhstan from December 28, 2015 No. 1055 "About the statement of forms for registration of materials of investigation of accidents, connected with labour activity" (registered in the Register of the state registration of regulatory legal acts under No. 12655).
In the absence of an accident report and termination of the activity of an employer-an individual entrepreneur or liquidation of a legal entity, information on the court decision on the causal relationship of injury or illness with the performance of labor (official) duties, submitted by a person who has received an occupational injury and/or occupational disease, is attached.
- During the examination of persons who have received an occupational disease - information from the health organization that carries out the examination when establishing the diagnosis of occupational disease and poisoning (determining the connection of the disease with the profession).
- To determine the cause of disability associated with injury, contusion, injury, injury, disease - information about the document issued by the authorized body in the relevant field of activity, which established a causal relationship.
- In case of establishment of guardianship –guardianship) - information about the document confirming the establishment of guardianship (guardianship).
- In case of repeated re-examination in cases of state registration of a change of name, patronymic (if any), surname of the person being examined - information about the certificate of change of name, patronymic, surname in the form approved by the Order of the Minister of Justice of the Republic of Kazakhstan dated January 12, 2015 No. 9 "On approval of the forms of act books of state registration of civil status acts and forms of certificates issued on the basis of entries in these books" (registered in the Register of State Registration of regulatory legal Acts under No. 10173).
- The conclusion of a psychological, medical and pedagogical consultation (PMPC), if available, during the examination (re-examination) of children.
Service providers receive digital documents from the digital documents service through the implemented integration, subject to the consent of the owner of the document provided through the user's cellular subscriber number registered on the e-government web portal by transmitting a one-time password or by sending a short text message as a response to the notification of the e-government web portal.
In the absence of information in information systems, the form No. 031/u, as well as copies of the relevant documents on paper and originals for verification are attached to the application of the person being examined.
Correspondence proactive examination (re-examination) is carried out on the basis of electronic form No. 031/u with the consent of the patient or his representative, obtained in accordance with the Rules for the Provision of Proactive Services approved by Order No. 155/NK of the Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated April 24, 2020 (registered in the Register of State Registration of Regulatory Legal Acts acts under No. 20495) with the attachment of electronic documents:
consultations of specialists reflecting complaints, objective examination data indicating the degree of impairment of body functions, diagnoses and recommendations;
the results of clinical, laboratory, radiological and other studies;
the results of the treated case (treated cases) in outpatient, inpatient, inpatient-substituting conditions, at home, in sanatorium-resort organizations, indicating dynamic changes in the patient's condition; complications that have arisen; summarizing the results of laboratory tests, consultations; recommendations taking into account the rehabilitation potential, rehabilitation diagnosis and scale of the rehabilitation route;
the results of an active visit to the patient who called for an ambulance/ emergency medical care.
Medical electronic documents are attached taking into account the profile of the disease and in accordance with health standards, clinical protocols for diagnosis, treatment and rehabilitation, Rules for Medical Rehabilitation, approved by Order of the Minister of Health of the Republic of Kazakhstan dated October 7, 2020 No. KR DSM-116/2020 (registered in the Register of State Registration of Regulatory Legal Acts under No. 21381).
1) in e-form - through the portal certified by EDS of the authorized person of the service provider are sent to the service recipient's "personal account":
- a certificate of disability - when a disability is established for the service recipient;
- an extract from the social part of the individual rehabilitation and rehabilitation of a person with a disability program (IRP) - when developing a social part of the IRP for the service recipient;
- for a person with a disability due to an industrial injury and/or occupational disease – a social part of IRP;
- an extract from the vocational part of the individual habilitation and rehabilitation of a person with a disability program - when developing a vocational part of the IRP for the service recipient;
- for persons with a disability due to an industrial injury and/or occupational disease - the vocational part of the IRP;
- a certificate of the degree of loss of general working capacity - when establishing the degree of loss of general working capacity for the service recipient;
- A certificate of a degree of loss of occupational working capacity, an extract from the certificate of a degree of loss of occupational working capacity and the act of medical and social examination - when establishing the degree of loss of occupational working capacity for the service recipient;
- a conclusion on the need of the injured worker for additional types of assistance and care - when determining the need of the injured worker for additional types of assistance and care;
- a notification of failure to establish disability - for a person not recognized as a disabled person during the consequent re-examination;
- a notification of expert opinion of medical and social examination - if a person is not recognized as a disabled person during the initial examination;
2) hard copy from the service provider at the request of the service recipient or his representative.
1) when submitting expired documents;
2) when submitting an incomplete set of documents;
3) when contacting the ITU department for an in-person examination outside the place of permanent registration;
4) the absence of the consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and their protection", for access to restricted personal data required for the provision of public services.
- appeal;
- initiative of an administrative body or official.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
- Full name, IIN, postal address of a natural person, BIN of a legal entity;
- name of administrative body, official to whom the appeal is submitted;
- the essence of an appeal;
- date of filing an appeal;
- signature of the applicant or his representative;
- other information provided for by legislation of the Republic of Kazakhstan.
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free
1) on the day of a visit;
2) within 3 business days from the date of receipt of draft MSE report for an absent proactive examination. If the draft MSE report is received after 4:00 PM, the expert opinion is issued starting on the following business day.
3) 10 business days:
if the MSE unit sends the person being examined and/or documents of the person being examined with a preliminary expert opinion to the MSE Methodology and Control Unit for consultation;
from the date of distribution of the draft MSE report for an absent proactive examination; when referring the documents of the person being examined for an in-person examination in the cases where the diagnosis does not match the List of Nosological Forms; objectives of the referral; lab and functional test data on the degree of organism impairment; as well as in the cases of discrepancies between three expert decisions on a certain disability group, or when the disability group is redistributed; or in the cases where the experts issue a temporary disability certificate.
4) on the portal – 1 hour from the moment the service recipient signs the application to receive information on confirmation of disability.