Kazakhstanis prefer to receive electronic coupons in the queue at the PSC

The service for issuing electronic queue coupons was introduced in April 2022, over the past year it has been used over 60 thousand times. At the same time, over the past 5 months, the issuance has increased significantly: in December 2023, users requested about 3 thousand coupons, and in April – more than 12 and a half thousand.
It should be noted that the electronic ticket of the queue can be obtained by scanning the QR code at the reception desk through the PSC application. Before that, you must have a preliminary online reservation to the public service center, made in the application. The service is also available in one of the applications of the second-tier bank.
"The state Corporation is actively working to digitalize the provision of public services. Today, most services can be accessed online without leaving home. If the service is provided only in the PSC, then you can book a queue and show up at the time of the appointment. At the same time, you do not even have to contact a specialist at the reception. A citizen can independently receive an electronic queue ticket. Thus, it is possible to save not only the time of service recipients, but also paper for the production of coupons," said Arman Kenzhegaliev, Chairman of the Management Board of the State Corporation.
By the way, three PSC centers where electronic coupons are most often used are located in the Medeu district of Almaty, in the Sairam district of Turkestan region and in Karaganda on Chkalov Street.
In 2024, the Government for Citizens intends to analyze the experience of using the PSC mobile application and modify it for greater customer convenience. Now the main functions of the application are electronic queue booking and provision of public services via video call by the PSC operator.