The state institution "Office of Akim of Palattsynsky rural District" carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and Government of the Republic of Kazakhstan, other regulatory legal acts, as well as Regulations.

According to the Law of the Republic of Kazakhstan "On Administrative Procedures", a public service is the activity of state bodies aimed at meeting the needs of individuals and legal entities.

A classified list of public services provided by central and local executive bodies makes up a unified Register of services. According to the Register of Public Services approved by the order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK, the State Institution "Office of Akim of Palattsynsky rural district" provides 5 types of public services.

General provisions.

Information about the service provider.

In Palattsynsky rural district, public services are provided by the state institution "Office of the akim of Palattsynsky rural district"

Information about public services.

Number of public services – 5;

1. Issuance of a decision to change the purpose of the land plot

Provision of a land plot from the lands of a settlement, village
3. Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions)

4. Sale of a land plot to private ownership at a time or in installments

5. Queuing for a land plot

The most demanded public services:

"Issuance of a decision to change the purpose of a land plot"

"Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions)"

Working with service recipients.

Information about the sources and places of access to information on the procedure for the provision of public services.

In order to ensure equal access of the population to public services, a stand with normative legal acts and information and reference materials on the provision of public services has been designed in the office of the akim of the rural district, responsible officials for the quality provision of public services have been identified. Information on the procedure for the provision of public services is posted in the information and legal system of regulatory legal acts of the Republic of Kazakhstan "Adilet". There is a "Self-service Corner" for receiving services independently through the E-Government portal.

Information about public discussions of draft standards of public services.

According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public discussions of draft standards of public services are not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, towns, villages, rural districts.

Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).

In order to improve the quality of public services and inform service recipients about the procedure for providing public services, advisory assistance is provided to the population.

Explanatory work among the population is carried out on an ongoing basis through the WhatsApp messenger.

The results of internal control over the quality of public services.

The office of the akim of the rural district generates a monthly report on internal control over the quality of public services provided, followed by its submission to the office of the akim of the Samar district. In 2023, there are no violations of deadlines in the provision of public services.

Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services.

In 2024, it is planned to carry out work on an ongoing basis to increase the level of satisfaction with the quality of public services provided by the local executive body, to carry out explanatory work with the population through the WhatsApp messenger, to highlight the procedure for the provision of public services in the media, Internet resources, to conduct PR campaigns and events to popularize the "electronic akimat", to educate citizens rural district of Digital Literacy.ммм