In 2024, several important measures were taken in the Katonkaragay district to improve the quality of state services and their monitoring. The use of the "Electronic Government" portal increased in the district’s state service system, which contributed to a reduction in corruption. As a result, the total number of state services provided in the district amounted to 5343, of which 5218 services were provided to individuals and 125 services were provided to legal entities.

Types of state services provided:

• Services provided on an alternative basis in paper form through the office: 924 services.
• Services provided through the state corporation: 386 services.
• Services provided electronically: 3964 services.
• Services via the Electronic Government portal: 3297 services.
• Electronic licensing through the GBD: 505 services.
• Services through supplier information systems: 187 services.

Considering the high number of electronic services, the district administration focused on implementing electronic formats for providing state services and continues to improve efforts in this direction.

Internal State Control: In 2024, the district administration established an internal state control service through which the quality of state services provided was monitored. As a result of the monitoring, 9 events were conducted, during which 15 recommendations were prepared, all of which were implemented. The main focus of the control was identifying violations related to the implementation of legislative requirements, including discrepancies in reporting data, lack of information boards, untimely participation in professional development courses, and other issues.

In 2024, the Katonkaragay district fully complied with the legislation of the Republic of Kazakhstan concerning the provision of state services, and measures were implemented for monitoring in accordance with the state services law for local executive bodies. To ensure compliance with legislative requirements, the internal control service systematically monitored the quality of state services, taking into account citizen complaints and making management decisions.

As a result of these measures, the state service system in the district operated efficiently and effectively, which contributed to increasing the public's trust in state services.