Unified register of administrative proceedings

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The unified register of administrative proceedings is the creation of a unified database of administrative proceedings, online registration of protocols and payment of fines on the spot. The project automates the entire process of administrative proceedings: from the initiation of a case to the execution of an administrative penalty. The project pilot was launched in 2017. This project provides citizens with a fast, transparent and legal administrative process, the ability to monitor the progress of administrative cases, and quickly and conveniently pay fines. It allows the state to simplify the work of state bodies and court executors, eliminate the human factor, get Analytics, predict the situation, reduce corruption risks and increase the recoverability of fines.

Every year, 64 state bodies make up more than 4 million protocols on the imposition of administrative penalties, and 54 bodies consider administrative cases.

Production is carried out in paper format. Cases are lost, falsified. The procedure of administrative proceedings is complicated, starting from the moment of registration of the primary Protocol on an administrative offense, until the moment of execution of the imposed administrative penalty and its removal from special records.

The problem arises in establishing the exact address of the violator, thus the official directs administrative cases directly to the bailiffs, which often leads to unjustified initiation of enforcement proceedings, as a result, the citizen is also obliged to pay for the work of private bailiffs.

In addition, there is a practice of ignoring the accumulation of cases, that is, cases lie in state bodies without taking any measures, as a result, the fine remains uncollected, because the Statute of limitations expires (1 year).

A mobile application has already been developed in which employees of internal Affairs agencies and other state bodies can draw up a Protocol in electronic format with a minimum number of clicks. Information in the database is registered in real time. This eliminates duplication of information in the database and the practice of double work.

A citizen can almost instantly pay the fine on the spot, via the Internet or in any second-level Bank. Information about the paid administrative fine is automatically included in the database, which saves the citizen from having to carry a receipt to the state body and eliminates the practice of unjustified initiation of enforcement proceedings for paid fines.

The system was integrated with most second-tier banks. Citizens can pay the fine on the spot, using a payment card, receiving a 50% discount.

Since June of this year, an electronic decision on an administrative case is sent to bailiffs online for enforcement.

In addition, as part of the digitalization of administrative proceedings, \"Blockchain\" technology will be applied, which will ensure security from hacking of information systems, as well as guarantee the immutability of information.

We develop and implement the\" Blockchain \" technology on our own, without involving third-party developers.

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Unified register of inspection subjects and objects

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Unified register of inspection subjects/objects

Protecting our business is one of our top priorities. The project \"Unified register of subjects/objects of inspections\" (hereinafter - URSOI) allows for transparency of state control and supervision in the field of entrepreneurship.

This project contains information about the subjects and objects of inspections (location, category, group), their attribution to a particular degree of risk (number of points, degree of risk), the history of inspections, which allows: regulatory authorities – to go to the point of inspection, to focus only on violators, consumers – to get information about the quality of services provided.

In order to streamline the work and exclude the facts of illegal inspections, schedules are drawn up annually, in the process of preparing which more than 8 thousand employees of state bodies are involved. Audit schedules are drawn up and approved on paper, and information is collected from the rank-and-file level of the authority to the Central authority. In case of incorrect formation of materials, the authorized body responsible for registration and publication of schedules returns them for revision.

As a result, the procedure for approving inspection schedules turns into paperwork, government agencies are loaded with the process of determining the objects of inspections, taking into account the risks in their activities, and entrepreneurs are not protected from unjustified or systematic business inspections.

The problem also lies in the diversity of the regulatory framework of each inspection body, which allows inspections to be carried out outside of approved plans.

The entrepreneur will only learn about the upcoming audit when they read the notification and will not be able to find out what criteria their activities will be checked against, who will conduct the audit, etc.

This problem is the subject of discussion among entrepreneurs, creating barriers to business development, as evidenced by the flow of complaints to law enforcement agencies.

The EPSOP will minimize violations of the law, since all attempts to conduct illegal and unsubstantiated checks will be stopped at the data generation stage. This will ensure transparency of the processes both for the Prosecutor's office and state bodies, as well as for entrepreneurs themselves. The business will have the opportunity to appeal not only the results of the already conducted audit, but also to control the initial process of selecting it for verification.

Now the entire verification process has been automated within the framework of the EPSOP, starting from initiation to taking action.

Those entrepreneurs who will be identified by the system and included in the risk zone will be subject to verification. This eliminates the human \"factor\".

The system takes into account aggravating and mitigating criteria.

By 2019, it is planned to implement a system consisting of 5 modules (1- \"checks\", 2-the register of subjects, 3-schedules, 4-reports, 5-administration).

Since July 1, 2018, the \"Verification\" module has been launched in all government agencies. 12,897 checks were registered in electronic format.

The advantages of the system for entrepreneurs are as follows:

- transparency of registration of checks;

- automatic generation of charts;

- risk management system;

- ability to view the results of the check online.

In addition, in order to organize feedback, a mobile application \"Qamqor\" was developed, aimed at protecting and helping entrepreneurs.

So the entrepreneur receives a Puch notification on his mobile phone with the text \"You will be contacted with a check\", it specifies the persons involved in the check, the terms, grounds, and the subject of the check.

The entrepreneur is given the opportunity to send an online complaint to the Prosecutor's office about violations.

Such innovations have undeniable advantages:

- the exclusion of unreasonable checks;

- save resources and time.

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Е - appeal

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Electronic appeals

Electronic appeals are a single platform for citizens ' appeals, which is created for monitoring, analyzing, and identifying systemic problems of citizens. It is planned to use text mining (intelligent analysis of texts of appeals), which will reduce the time for consideration of appeals.

The Committee has been recording requests from individuals and legal entities since 2007 on the basis of cards filled in by state agencies.

Meanwhile, the lack of a single database for storing all appeals of state bodies complicated the process of reviewing appeals and did not allow for supervision of proper execution.

The analysis of problems in this area has shown that citizens do not know how and where to write appeals.

They write to all instances at once, because of ignorance of the competence of state agencies. They don't know who handles the complaint or how. They do not know how to write, they are confused in numerous laws.

Acts scattered legislation order and terms of consideration of complaints (i.e., the procedure, terms of consideration of appeals regulate 3 of the law \"On the procedure of consideration of physical and legal entities\", \"About administrative procedures\", \"On public service\").

In order to minimize violations of the rights and interests of citizens when considering appeals, to streamline and improve the efficiency of state bodies in this direction, work has begun on the project \"Electronic appeals\".

The purpose of the project is to improve the quality and reduce the time for consideration of appeals, as well as to optimize the work of state agencies in terms of consideration of appeals.

Project objectives:

• ensuring transparency and control over the execution of requests;

• development of a unified approach to submitting requests;

• creating a unified register of requests;

* introduction of early response tools to identify factors of population dissatisfaction;

* automation of determining deadlines for the execution of requests;

* ensuring efficient load distribution among employees;

* integration with all necessary databases to optimize the review process.

A unified automated system based on the Prosecutor's office will allow sending electronic appeals of citizens through the CPS (centers for receiving appeals) to the authorized bodies.

Applications will be accepted by the CPO operators and distributed to the competent ministries and departments.

This will eliminate unnecessary paperwork and reduce citizens ' access to public reception offices and government agencies.

Citizens will track the movement of their appeals via SMS messages and the Internet, and receive information about the actions of government agencies without personal contacts.

Work has begun on the design of the \"Monitoring of social tension\" system, which will allow a timely response to the risks of social tension.

We are creating a single database that will allow us to integrate various systems of government agencies.

It will be possible to monitor the progress of consideration of the application by citizens and government agencies.

E applications there are a number of advantages:

for citizens: the easy and quick process of filing appeals.

- for Public authorities: there will be the opportunity to analyse the socio-economic nature for the development of appropriate measures.

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Analytical center

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In accordance with the instructions of the Prosecutor General, a Monitoring center was established based on the criteria provided for evaluating the effectiveness of lower-level Prosecutor's offices.

Goal: to automate the collection of information, calculation by formulas and make a convenient mechanism for monitoring the effectiveness of all Prosecutor's offices. The developed risk management system allows you to automatically build ratings of Prosecutor's offices by means of multi-factor assessment.

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The analytical Center has created a decision support system that can identify all possible risks of the district (or region) in terms of legal statistics. Now the system is able to identify the following risks:

areas with high crime rates;
abnormal spikes in crime;
suspicious drops in legal statistics.

For each district, you can build a so-called \"risk Map\", which will display all the problems that are proposed to be solved to reduce the overall crime rate in the country.

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The analytical center has created an information and analytical system-an analyzer of legal statistics that identifies areas with abnormal crime rates. At the moment, the system can analyze the dynamics of violations (by day, month and year) for all articles of the criminal code in all regions of Kazakhstan (214 districts) and, if desired, configure the analysis only for the sections of interest. For example: crimes committed by minors or against minors, committed by women or against women, etc.

All districts of the Republic of Kazakhstan in the system are divided into 14 classes by status, density and population, and it determines which districts can be compared with each other. This helps you create objective ratings of districts within classes and identify those that have inflated crime rates or crime outbreaks.

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The system module allows you to see just such numerous facts of accounting for the same person in various databases related to criminal proceedings. In this way, it is possible to identify hidden repeat offenders and check the legality of actions of criminal prosecution officers.

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After registering the application in the ERDR database, a pre-trial investigation begins. Each procedural action on the offense is recorded in 9 electronic information accounting documents, which have a total of about 600 attributes. These attributes must be filled in depending on the incident in accordance with the instructions approved by the Attorney General. Violations can occur here for various reasons: errors, tight deadlines, and deliberate manipulation.

To identify such problems, the prosecutors described the possible risks of manipulation, the logic of which is embedded by the programmers of the Analytical center in automated systems using Data Mining tools (extraction of useful information in a large volume of data).

\n\n",299,"Module \"Analysis of reclassifications of crimes from serious to less serious\", intelligent system \" Supervising Prosecutor»","\n

In law enforcement agencies, there is a database (CUI) for storing citizens ' statements on criminal offenses. It is updated with calls to the police, appeals to the internal Affairs bodies and information from medical institutions. The duty part of the internal Affairs bodies within a day must familiarize themselves with the texts of received applications to the CUI (4.5 million for 2017) and, if there are signs of a criminal offense, register the fact, with the introduction of information in the Unified register of pre-trial investigation (300 thousand for 2017).

The analytical center has created mathematical models that have been trained on millions of requests from previous years so that the system recognizes the similarity of the text of the application for theft, rape, murder, etc.

Thus, the system tells employees of the Prosecutor's office that there are applications left in the CUI that were not registered in the ERDR system.

This module is aimed at reducing the facts of hiding crimes.

\n\n",298,"Module \" Machine analysis of the text of statements of the Book of information accounting (BIA)\", intelligent system \" Supervising Prosecutor»","\n

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The analytical center is a complex of information systems for objective analysis of subject activities and creation of a decision support system for law enforcement agencies. It is also the application of advanced methods of working with large amounts of data: data mining, blockchain, text mining, machine learning.

In all spheres of public prosecutors supervise the legality of their decisions. In order to improve and simplify work in this direction, measures are being taken to create the necessary tools that can sort tasks by priority. This is the main concept of the Analytical Center systems.

We have already created and are developing 6 \"smart\" systems that allow us not only to monitor the effectiveness of law enforcement and local government agencies, but also to offer ready-made effective solutions and point out \"weak\" places in the country's legislative acts.

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E - a criminal case

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Electronic criminal case

Historically, paper is the main carrier of information in criminal cases. Various investigative actions, decisions of the investigator, Prosecutor and court are displayed in written procedural documents. The complexity and multiplicity of the criminal case, numerous forensic examinations, a significant number of accused, victims and witnesses inevitably leads to a large number of investigation materials, which in turn contributes to the appearance of voluminous volumes.

Today, pre-trial proceedings are overloaded, which expends huge financial, human and time resources.

Investigators waste time on paperwork and going to offices: coordinating procedural actions with the Prosecutor, obtaining sanctions, language translations, familiarizing participants with materials, forensic examinations, etc.

Moreover, the lack of timely access to the procedural materials of the criminal case of the participants in the process preserves the risks of falsification of materials, does not allow to fully ensure the transparency of relations between law enforcement agencies and the population.

The strategic development plan of the Republic of Kazakhstan until 2025, approved by the Head of state, provides for the gradual transfer of criminal proceedings to an electronic format.

As part of the implementation Of the state program \"Digital Kazakhstan\" by the Prosecutor General's office on the basis of the information system \"Unified register of pre-trial investigations \"(hereinafter-is ERDR) in 2017, the module \"Electronic criminal case\" (hereinafter - e-UD) was developed, which is integrated with the judicial information system \"Torelik\".

This made it possible to digitalize all stages of criminal proceedings (from the registration of an offense to the sentencing of a court).

Integration with the information bases of state bodies plays an important role in optimizing criminal proceedings. As part of an electronic criminal case, the investigating officer will not need to request information from state authorities about persons or property in the case. The investigator will be able to get all this in electronic form without leaving the office via integrated systems.

Another advantage of an electronic criminal case is remote authorization. Now it will not be necessary to carry the investigative arrested person over long distances for the election of a preventive measure. The authorization procedure will be conducted in a video-conference mode, so there is no need to escort suspects over long distances. This allows to reduce the time required to eliminate the risks of escape, and budgetary savings, by reducing costs for fuel, wages of drivers and the wear and tear of vehicles.

We have also developed a web portal \"Public sector\" through which participants in criminal proceedings can submit applications, petitions and complaints on the site, it is possible to get acquainted with the case materials online, and get copies of procedural documents.

Electronic criminal proceedings ensure transparency of the entire criminal process from the moment of initiation of a criminal case to its referral to the court. Excludes falsification and replacement of documents in a criminal case.

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Address	14 Mangilik El Avenue, Astana, 010000
Reference service for receiving information on the issues of consideration of appeals	+ 7 (7172) 71-29-24
Office	+7 (7172) 30-15-30, + 7 (7172) 30-15-78, + 7 (7172) 71-27-33, + 7 (7172) 71-26-81, + 7 (7172) 71-26-83, + 7 (7172) 71-29-47
Call-center Mon – Fri: from 9.00 to 18.30, lunch: from 13.00 to 14.30 Sat - Sun and holidays weekends	115-free call in Kazakhstan
Submit a business protection report via the mobile application “Mobile Prosecutor: Citizen”.	\n \n
Representatives of the Department of Internal Security	115-free call in Kazakhstan
Getting information on personnel issues	+7 (7172) 71-25-84
Center for law enforcement services	+7 (7172) 30-16-78, + 7 (7172) 71-22-00
Press service	press@prokuror.gov.kz, +7 (7172) 71-28-19

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