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08 апреля 2026

14 марта 2026

10 декабря 2025

Since the beginning of 2025, the Department of Trade and Protection of Consumer Rights in the Aktobe region has conducted a series of unscheduled inspections of trade enterprises that violated the requirements of the law on the application of marginal trade surcharges to socially significant food products. As a result of these measures, 116 entrepreneurs were brought to administrative responsibility.

A detailed analysis of the formation of prices for basic social products was carried out in cooperation with the Department of Analytical Developments of the DER in the Aktobe region. Monitoring revealed serious violations. "Elit Product" LLP sold butter, eggs and flour with an excess of the maximum allowable trade markup more than five times. For repeated violations during the year, the company was fined 10 MRP under article 204-4, part 2 of the Code of Administrative Offenses of the Republic of Kazakhstan. Individual entrepreneur "Kazbergenova" also increased the trade allowance - 3.5 times higher than the established norm. As a repeat offender, the entrepreneur is held liable under the same article and fined 10 MRP. LLP "NuroptTorg" allowed an excess of trade allowance by 3.5 times, for which it received a fine in the amount of 5 MRP according to article 204-4, part 1 of the Code of Administrative Offenses of the Republic of Kazakhstan.

For each identified fact, an administrative protocol was drawn up, a fine was imposed and mandatory instructions were issued to bring the price in line with the legislation. The department notes that compliance with the requirements for limiting the trade allowance is an absolute obligation of all trade entities, and any violations will be stopped in accordance with the established procedure.

According to the results of 11 months of 2025, the amount of imposed fines amounted to 412,860 tenge under article 204-4 parts 1 and 2 of the Code of Administrative Offenses and 141,552 tenge under article 193 of the Code of Administrative Offenses. The Department continues to monitor the retail market and reminds that the protection of consumer rights and prevention of unreasonable price increases remain the priority of its activities.

09 декабря 2025

Since November 18, 2025, the Department of Trade and Consumer Protection for the North Kazakhstan Region has received over 100 complaints from citizens regarding the cancelled concert of singer Akmal, scheduled for October 25, 2025, in Kostanay.

The customers purchased tickets through the eventticket.kz online service, confirming the conclusion of a contract for the provision of paid services electronically. However, the concert never took place, and the organizer has not refunded the consumers.

After reviewing the complaints, the Department identified violations of consumer protection laws. An official notice was sent to the individual entrepreneur who organized the concert, demanding a full refund of the ticket price to all affected consumers. The organizer must refund over 6 million tenge to the consumers.

"If the refund request is not met, the Department will file a lawsuit in accordance with Article 5, Clause 8, of the Law of the Republic of Kazakhstan 'On the Protection of Consumer Rights' for a refund for purchased tickets," noted Kanat Zhenisbekuly, Head of the Department of Trade and Consumer Protection for the North Kazakhstan Region.

The Department continues to monitor the situation and encourages consumers to promptly file complaints if their rights are violated.

09 декабря 2025

The Akmola Region continues to demonstrate the effectiveness of its consumer protection agencies. In 2025, the Department of Trade and Consumer Protection of the Akmola Region reviewed 983 citizen complaints, over 80% of which were satisfied, and refunds exceeded 82 million tenge.

The department's specialists actively resolve disputes out of court, allowing citizens to promptly protect their rights and receive refunds. For example, a resident of the region was able to get 8.1 million tenge back for a used car thanks to a complaint prepared by the Department against the dealership. In another case, a buyer refused a new car due to discovered damage, after which the seller returned 28.3 million tenge.

Disputes over household goods and electronics also involve the Department's intervention. A resident of the region experienced delays and defects in delivery of furniture worth 1,000,200 tenge under a contract. Specialists provided explanatory information, and the entrepreneur rectified the violations.

A 70-year-old resident of the region received a refund of 34,840 tenge for a phone purchased on Wildberries. He ordered a phone advertised as a Redmi 14 for his daughter, but the product he received was not what he expected. The phone failed IMEI verification, making it unusable in Kazakhstan. Attempts to return the money directly to the seller were unsuccessful, and only a timely appeal to the Department yielded results.

In another case, a consumer who was wronged when booking a resort where a deposit refund was denied was able to reach a settlement with the Department's assistance: the money was returned and an additional day of stay was provided at a discount. A resident of Kokshetau received a refund of 22,500 tenge for a poorly repaired phone, the defect of which appeared during the warranty period.

The Department's effectiveness is also confirmed by judicial practice: during the first 11 months of 2025, the agency participated in 15 court cases as a third party, which allowed it to recover more than 9.9 million tenge in favor of individuals.

09 декабря 2025

In the Akmola region, during regular inspections of the food market, instances of exceeding the permissible markup on socially important products were discovered. The inspections were carried out by the Department of Trade and Consumer Protection of the Ministry of Trade and Industry of the Republic of Kazakhstan for the Akmola region.

For example, individual entrepreneur Yuldashev sold carrots with a 33.3% markup, significantly exceeding the legally permitted level. Similar violations were found at individual entrepreneur Gulyaeva T.M. at the Khutorok store for selling buckwheat with a 27% markup, at individual entrepreneur Zhanalinova at the Produkty store for selling cabbage with a 72.7% markup, and at individual entrepreneur Mirmakhmud for selling onions with a 60% markup.

In each of these cases, the entrepreneurs were held administratively liable under Article 204-4 of the Code of the Republic of Kazakhstan on Administrative Offenses, with fines imposed. These measures are aimed at preventing unfair practices, ensuring trade transparency, and protecting the interests of citizens.

Furthermore, in the Shortandy District, a case was discovered where prices were listed in foreign currency—products in the store were listed in rubles, which violates the law requiring prices to be listed exclusively in tenge. The entrepreneur was also fined for this violation.

During the 2025 period analyzed, 216 entrepreneurs were held administratively liable in the Akmola Region, 99 of whom received warnings and 117 were fined a total of over 2.2 million tenge. The violations identified included exceeding the trade markup at the SZPT, selling goods in foreign currency, the absence of a consumer corner, and failure to respond to consumer complaints within the prescribed timeframe.

"We also conducted 21 purchases of products of questionable origin, and found labeling violations in 17 cases. Entrepreneurs received fines totaling over 1 million tenge. Our work continues, monitoring retail outlets throughout the region and preventing unfair practices," noted Yerlan Aubakirov, Head of the Department of Trade and Consumer Protection for the Akmola Region.

08 декабря 2025

In the summer of 2025, a Kostanay resident paid 1,200,000 tenge for consultative, diagnostic, and dermatological cosmetology services. However, she did not receive the promised results and requested termination of the contract. The salon ignored her complaint, after which she contacted the Department of Trade and Consumer Protection.

The Department's investigation revealed a lack of response to the complaint, for which the salon was subject to administrative liability. An order was also issued to amend the contract and remove any terms that infringe on consumer rights, including the prohibition on refunds. The consumer was advised to file a lawsuit.

During the trial, it was established that the salon was performing dermatological cosmetology procedures without a mandatory license, as they are considered medical procedures. The court ordered a full refund to the consumer.

"This case once again demonstrates that entrepreneurs are obligated to comply with the law, and consumers have the right to high-quality and safe services." "The Department consistently protects the rights of the region's residents and strengthens market oversight," noted K. Akizhanov, Acting Head of the Department of Trade and Consumer Protection for Kostanay Region.

Since the beginning of this year, the Department of Trade and Consumer Protection for Kostanay Region has received 1,452 complaints. Of these, 717 were written, 106 were received via a Telegram bot, 269 were received via a hotline, and 360 were seen in person by specialists. Consumers have received reimbursement of over 62.7 million tenge.

Seventy-three inspections were conducted as part of state oversight. As a result of these unscheduled inspections, 16 entrepreneurs received warnings and 44 entrepreneurs were fined a total of 1,397,000 tenge.

02 декабря 2025

02 декабря 2025

For example, the large retail chain Metro was held administratively liable for exceeding the 15% trade markup on socially important food products, according to Part 2 of Article 204-4 of the Code of Administrative Offenses of the Republic of Kazakhstan. Metro Cash & Carry LLC appealed the Department's administrative decision in all courts, including through cassation, but to no avail, as the Department's actions were legal.

It's worth noting that this is not the first time Metro has been held administratively liable for imposing a trade markup. Previously, in 2024, Metro Cash & Carry LLC was held administratively liable for a trade markup and also appealed the Department's administrative decision in court. As a result, the business entity's claims were denied, including by the Supreme Court of the Republic of Kazakhstan. Large Almaty retail chains, such as Small and Toimart, were also held administratively liable for exceeding the 15% markup.

During the Department's comprehensive efforts to implement state oversight functions, the SMALL retail chain was held administratively liable by the court under Article 462 of the Code of Administrative Offenses of the Republic of Kazakhstan for obstructing Department officials in the performance of their state oversight functions.

Comprehensive efforts are currently underway to hold unscrupulous entrepreneurs selling socially important food products in convenience stores administratively liable. Overall, the Almaty Department of Trade and Consumer Protection has imposed fines totaling over 32 million tenge on entrepreneurs who inflated the markup on socially important products.

02 декабря 2025

This year, the Department of Trade and Consumer Protection of the Abay Region of the Ministry of Trade and Integration of the Republic of Kazakhstan identified violations related to consumer fraud and held nine entrepreneurs accountable under Article 190-1 of the Administrative Code. These violations include underweighting, underweighting, short-changing, misleading consumers about the properties or quality of goods, and other types of deception. As a result, the entrepreneurs paid fines totaling 452,000 tenge.

Furthermore, five entrepreneurs were fined 108,000 tenge for the lack of a "consumer corner" in their retail outlets.

"It can be said that this year the department has systematically worked to protect consumer rights, particularly under Article 190 of the Administrative Code. For example, we held accountable an entrepreneur who refused to return or exchange goods. "Fourteen entrepreneurs were also fined 479,000 tenge for failing to provide a written response to a consumer complaint," said Abay Serikhan Nurtazin, head of the regional Department of Trade and Consumer Protection.

Since the beginning of the year, the department has received 1,041 complaints regarding consumer rights protection. Over the past 11 months, department specialists have provided consumers with refunds totaling 36.1 million tenge.