The main tasks of the Department for Monitoring and Controlling the Quality of Public Services are: to ensure the quality of public services provided, to ensure that consumers of public services are aware of the procedure for providing public services, to consider complaints and applications of consumers of public services regarding public services, to conduct internal control over the quality of public services within the competence of the state (local) executive body, to provide relevant information to non-governmental structures conducting public monitoring in accordance with the procedure established by law, to ensure interaction with non-governmental organizations during public monitoring, to ensure the optimization of the process of providing public services in accordance with the consent of the authorized body in the field of informatization, to ensure the automation of the process of providing public services in accordance with the legislation of the Republic of Kazakhstan, to develop proposals for amendments and/or additions to the Register of Public Services provided to individuals and legal entities in the part of public services within the competence of the state (local) executive body, to provide methodological and practical assistance to state and other institutions subordinate to the district on issues of public services, to prepare materials and reports on the issues under its supervision for the district akim's report to the population. submits documents, and is also responsible for the fulfillment of assigned tasks and compliance with work regulations.