Жыл басынан бері БЖЗҚ салымшылары 24 миллионнан астам қызмет алды

The Unified Accumulative Pension Fund provided more than 24 million services to its depositors over the seven months of 2021. This is 47% more than in the same period last year 2020.

Services provided to depositors and recipients in electronic format are still a priority. Since the beginning of the year, about 17.3 million services have been rendered using digital technologies, which is 72% of the total volume. Compared to the previous year, the increase in the popularity of online services has increased by more than one and a half times.

UAPF is converting more and more types of services to an automatic format. Now, without applying to the Fund in automatic mode (when the first payment is received), individual pension accounts are opened for mandatory and voluntary pension contributions, one-time pension payments are made to special accounts based on applications received from authorized operators, other types of services are provided. From January 1 to August 1, 2021, about 4.3 million such operations were carried out, which is 17.7% of all services.

About one and a half million services were provided to depositors in full-time format. Of these, 1.4 million services are provided directly in the Fund's service offices, which is more than one and a half times more than in the same period last year.

Mobile field service departments are no less popular with depositors. They work in compliance with strict sanitary and epidemiological measures, while a preliminary consultation is carried out (including checking for the possibility of receiving services online). If there is a need for on-site services for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining the contract on pension provision at the expense of a mandatory professional pension contribution) and servicing depositors (recipients) belonging to the category of socially vulnerable segments of the population (persons with disabilities of groups 1 and 2), the Fund's specialists carry out visits in compliance with all sanitary and epidemiological measures. During the field service, 46,247 operations have been carried out since the beginning of 2021.

The most popular service of the UAPF remains obtaining an extract from an individual pension account. Statements from the IPS were issued more than 21 million times, more than 71% of them in electronic format.

As part of the information and explanatory work, the specialists of the UAPF held almost 8.4 thousand field presentations, which were attended by about 170 thousand people. Depending on the epidemiological situation, presentations at enterprises and organizations are held in online and offline formats.

During this period, more than 20 thousand explanatory materials were posted in the media.

The UAPF pays special attention to the provision of high-quality consulting services and the development of information channels for depositors and recipients of the Fund. Over the seven months of 2021, more than 1 million depositors ' requests were registered through feedback channels, compared to last year, there were 23.7% more consultations.

We remind you that depositors and recipients of the UAPF can get advice in the call center at number 1418 (the call in Kazakhstan is free), as well as on the corporate website www.enpf.kz, via a chatbot in WhatsApp and Viber by number +7 777 000 14 18 Instagram Facebook, VKontakte, Twitter, Telegram, Odnoklassniki, and on the official pages of the UAPF in social networks.

 

The UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Property and Privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The trust management of pension assets of the UAPF is carried out by the National Bank of the Republic of Kazakhstan. Since January 1, 2016, the functions of developing proposals to improve the efficiency of pension asset management have been transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the depositor (recipient) with information on the status of his pension savings (for more information, see www.enpf.kz