Striving for excellence in service in the provision of public services

In the process of modernization of the public services sector, a transition was made to a new format of relations between the service provider and the service recipient, which was based on the principles of customer orientation.

Civil servants should strive to meet the highest standards of service, provide services professionally, and use an individual approach to each service recipient.

It is important for us that every citizen feels safe and confident. Therefore, we must comply with the following requirements:

- Strive to achieve the highest standards of efficiency

- Be able to recognize the need for new knowledge and skills, and be able to apply them effectively in practice.

- Adhere to high ethical standards.

- To ensure a high level of public satisfaction with the quality of public services.

We must remember that when evaluating the quality of the public service provided, the citizen evaluates the quality of the work of the state body as a whole.

For this purpose, the Department of State Revenue for the Enbekshikazakh district conducts mass explanatory work among taxpayers on how to pay taxes without leaving home, through the mobile application "E-SALYQ AZAMAT", where you can get information about tax arrears, use the following services: overpayment management, universal declaration, tax objects, calculators (calculation of transport tax, for example) and much more.

A page has been created in the social network instagram @ugd. po_enbekshikazakhskomu.

Practical assistance is provided in the provision of public services through the website " Taxpayer's Office (Certificate of absence (presence) of tax arrears, applications for offsets and refunds).

 

Department of Accounting, Analysis and Information Technology

Department of State Revenue for Enbekshikazakh district