
You can obtain a service via the Portal:
Click “Order Online” button, then a new window will open of e-Licensing Portal
Click “Order Service Online” button on e-Licensing Portal page
Fill in the fields of request
Sign a request with digital signature
You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
You can obtain a service via the Portal:
Click “Order Online” button, then a new window will open of e-Licensing Portal
Click “Order Service Online” button on e-Licensing Portal page
Fill in the fields of request
Sign a request with digital signature
You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
Documents required for submission to service provider:
1) An application for a railway safety certificate;
2) A safety management system developed by the service recipient;
3) A list of the rolling stock fleet, signed by the director and certified by the organization's seal (if any), completed using the form in Appendix 5 to these Rules;
4) Documents confirming the repair and maintenance of rolling stock, carried out on a contractual basis by auxiliary railway services or the National Infrastructure Operator;
5) Documents confirming the availability of production assets by ownership or other legal basis;
6) Documents signed by the director and certified by the organization's seal (if any), containing information on the availability of qualified personnel.
Documents required for submission to service provider:
1) An application for a railway safety certificate;
2) A safety management system developed by the service recipient;
3) A list of the rolling stock fleet, signed by the director and certified by the organization's seal (if any), completed using the form in Appendix 5 to these Rules;
4) Documents confirming the repair and maintenance of rolling stock, carried out on a contractual basis by auxiliary railway services or the National Infrastructure Operator;
5) Documents confirming the availability of production assets by ownership or other legal basis;
6) Documents signed by the director and certified by the organization's seal (if any), containing information on the availability of qualified personnel.
Railway Safety Certificate, or a reasoned response to the denial to provide the public service.
1) the documents submitted by the service recipient to receive the public or socially responsible service, and/or data (information) contained therein, are found to be inaccurate;
2) the service recipient and/or submitted materials, objects, data, and information necessary for the provision of a public or socially responsible service do not comply with the requirements established by regulatory legal acts of the Republic of Kazakhstan;
3) a negative response from an authorized public body to the query for approval required to provide the public or socially responsible service, as well as a negative conclusion from an expert examination, study, or inspection;
4) there is a final court decision (sentence) prohibiting the service recipient from engaging in any activity or certain activity types requiring the provision of a specific public or socially responsible service;
5) the service recipient has a final and binding court decision depriving the service recipient of a special right related to receiving a public or socially responsible service.
6) the service recipient does not have consent provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Its Protection," to access sensitive personal data required to provide a public or socially responsible service. Documents required to be submitted to the Service Provider:
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free of charge
To renew a railway safety certificate:
1) Application for renewal of a railway safety certificate. Issuance and renewal of a railway safety certificate takes 15 (fifteen) business days;
Renewal of a railway safety certificate takes 3 (three) business days.