
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order Service Online” button on e-Licensing Portal page;
4. Fill in the fields of request;
5. Sign a request with digital signature;
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order Service Online” button on e-Licensing Portal page;
4. Fill in the fields of request;
5. Sign a request with digital signature;
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
Sanitary and epidemiological conclusion or a reasoned response regarding refusal to provide a public service.
1) the documents submitted by the service recipient to receive the public service, and/or data (information) contained therein, are found to be inaccurate;
2) the submitted data and information, as well as the object itself, do not comply with the requirements established by regulatory legal acts in the field of sanitary and epidemiological well-being of the population, approved in accordance with paragraph 4 of Article 94 of the Code of the Republic of Kazakhstan "On Public Health and the Healthcare System."
3) a negative response from an authorized public body to the enquiry for approval required for the public service provision, as well as a negative conclusion from an expert examination, study, or inspection;
4) the service recipient has a court decision (sentence) that has entered into legal force prohibiting the activity or certain activity types requiring the receipt of a specific public service;
5) the service recipient has a court decision that has entered into legal force, on the basis of which the service recipient is deprived of a special right associated with receiving the public service.
6) the absence of the consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", to access sensitive personal data that is required to provide the public service.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free of charge
Issuance of a sanitary and epidemiological report - 14 working days
Renewal of a sanitary and epidemiological report - 10 working days
Renewal of a sanitary and epidemiological report - 2 working days
Termination of a sanitary and epidemiological report - 3 working days