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Accepting documents for transferring children from school to school

Как получить услугу

Online

Individuals

On the portal you can get the service in several ways:

Using EDS:

1.Log in to the portal or register

2. Click on "Request online" button

3. Fill all sections of e-request

4. Sign a request with digital signature

5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.

Service provider

Individuals

Work schedule of the service provider:

An absentee certificate on the admission (except for students leaving the Republic of Kazakhstan who provide a document confirming their departure from the Republic of Kazakhstan).
Student's personal file.

Результат оказания услуги

Through the portal:

A notification of the student's transfer from one educational institution to another shall be sent to the service recipient's "personal account." This notification includes the student's full name (if any), date of birth, grade, language of instruction, and school (phone no., postal address, e-mail (official internet resource), signed with an e-digital signature (the EDS) of the service provider's authorized representative. In the case of rejection of the public service provision, a grounded rejection shall be issued stating the ground, as specified in subparagraph 7) of paragraph 13 of these Model Rules.

In hard copy:

услугодателем выдается открепительный талон о принятии, для предоставления в организацию образования, из которого выбывает обучающийся или предоставляет при наличии оснований мотивированного отказа, предусмотренных в пункте 13 Типовых правил, выдается расписка об отказе в приеме заявлений и (или) документов по форме, установленным в приложении 2 к Типовым правилам.
The service provider shall issue an absentee certificate on admission that shall be provided to the educational institution the student drops off therefrom or the absentee certificate shall be provided if there are reasoned rejection grounds, as specified in paragraph 13 of the Model Rules. An acknowledgement stating the rejection to receive applications and/or documents in the form established in Annex 2 to the Model Rules shall be issued.

The absentee certificate on admission is valid for three business days.

The service provider the student drops off therefrom, based on the absentee certificate on admission, shall provide the student's absentee certificate and the student's personal file to the service recipient.

The service recipient provides the documents (personal file) to the service provider at which they are arriving. Service providers issue orders and verify the student's enrollment/expulsion to/from the secondary education institution.

Часто задаваемые вопросы

What can be the reasons for refusal to deliver a public service?

1. the set of the inaccuracy of documents submitted by the service recipient to receive the public service, and/or data (information) contained therein.

2. the non-compliance of the service recipient and/or submitted materials, objects, data, and information required for the public service provision with the requirements established by regulatory legal acts of the Republic of Kazakhstan.

3. A negative response from the authorized public body to the enquiry for approval required for the public service provision as well as a negative conclusion from an expert examination, study, or inspection.

4. The service recipient has a final and binding court decision (sentence) prohibiting the activity or certain activity types that require the receipt of a specific public service.

5. The service recipient has a final and binding court decision depriving the service recipient of a special right related to the receipt of the public service.

6. The service recipient's absence of consent, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection," to access sensitive personal data required to provide the public service.

7. Overcrowding of classrooms.

Grounds for institution of an administrative procedure

appeal;
initiative of an administrative body or official.

General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

Full name, IIN, postal address of a natural person, BIN of a legal entity;
name of administrative body, official to whom the appeal is submitted;
the essence of an appeal;
date of filing an appeal;
signature of the applicant or his representative;
other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

Receipt, registration, withdrawal and revoke of an appeal

! It is barred to reject the receipt of an appeal.

Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

Timeframe of administrative procedure that is under institution on the basis of an appeal

The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

Complaints procedure

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

Deadline for filing a complaint

A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"

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Полное название

Acceptance of documents for the transfer of children between organizations of elementary, basic secondary, general secondary education.

Получатели услуги

Individuals

Стоимость услуги

Free

Срок оказания услуги