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Refund of mistakenly listed mandatory pension contributions and (or) penalties

Как получить услугу

Online

Individual entrepreneurs

You can obtain a service via the Portal:

Using EDS:

1. Log in to the portal or register

2. Click on "Request online" button

3. Fill all sections of e-request

4. Sign a request with digital signature

5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.

Онлайн

Legal entities

You can obtain a service via the Portal:

Using EDS:

1. Log in to the portal or register

2. Click on "Request online" button

3. Fill all sections of e-request

4. Sign a request with digital signature

5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.

Government for citizens

Individual entrepreneurs

Documents required for submission to "Government for Citizens" Public Corporation":

Application.
The following should be attached to an application:

- A notarized statement by a depositor of mandatory pension contributions that he/she agrees that erroneously credited amounts of mandatory pension contributions and (or) penalties being written off from his/her individual pension account in accordance with Appendix 3.

- If it is necessary to refund the erroneously credited amounts of mandatory pension contributions for a deceased depositor, the heir shall submit a notarized statement from the depositor consenting to the erroneously credited amounts from an individual pension account, together with a death certificate and a copy of the document certifying the right to inherit pension savings from the UAPF.

- In the case of reimbursement of compulsory pension contributions by court order, the application shall be accompanied by a court order instead of a notarized declaration by the contributor of compulsory pension contributions that he/she agrees to the write-off of the amounts erroneously credited to his/her individual pension account.

- For second-tier banks and Kazpost JSC: a letter signed by authorized employees of the bank with a copy of the document confirming the authority of these persons to sign letters and applications for the refund of erroneously credited amounts.

Government for citizens

Legal entities

Documents required for submission to "Government for Citizens" Public Corporation":

Application.
The following should be attached to an application:

Результат оказания услуги

Notification on the refund of erroneously credited amounts of mandatory pension contributions and (or) penalties or a substantiated refusal to provide the public service.

Часто задаваемые вопросы

Grounds for refusal to provide public services established by the laws of the Republic of Kazakhstan

1)establishing the unreliability of the documentssubmitted by the service recipientforreceiving a publicserviceand(or) the data(information)containedtherein

2)non-compliance of the service recipientand(or) the submittedmaterialsobjectsdataandinformationnecessaryfor the provision of publicservices with the requirementsestablished by paragraphs2728 of the Resolution

3) a negativeresponse from an authorizedstatebodyto a requestforapprovalwhich is requiredfor the provision of a publicserviceaswell as a negativeconclusion of an expert examinationresearchorverification

4) a courtdecision(verdict) that has enteredintolegalforceon the prohibition of activitiesorcertaintypes of activitiesrequiring the receipt of a certainpublicservice

5) a courtdecision that has enteredintoforceon the basis of which the service recipient is deprived of a specialrightrelatedtoreceiving a publicservice

6) the lack of consent of the service recipientprovidedinaccordancewithArticle8 of the Law of the Republic of Kazakhstan"OnPersonalDataandtheirprotection"foraccesstorestrictedpersonaldatarequiredfor the provision of publicservices

Grounds for institution of an administrative procedure

appeal;
initiative of an administrative body or official.

General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

Full name, IIN, postal address of a natural person, BIN of a legal entity;
name of administrative body, official to whom the appeal is submitted;
the essence of an appeal;
date of filing an appeal;
signature of the applicant or his representative;
other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

Receipt, registration, withdrawal and revoke of an appeal

! It is barred to reject the receipt of an appeal.

Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

Timeframe of administrative procedure that is under institution on the basis of an appeal

The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

Complaints procedure

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

Deadline for filing a complaint

A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"

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Полное название

Refund of mistakenly listed mandatory pension contributions and (or) penalties

Получатели услуги

Individual entrepreneurs

Legal entities

Individual entrepreneurs

Legal entities