
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order Service Online” button on e-Licensing Portal page;
4. Fill in the fields of request;
5. Sign a request with digital signature;
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
The output is the license and / or Annex thereto, a re-issued license and / or Annex thereto or a reasoned rejection response.
1) the non-compliance of the service recipient and (or) submitted materials, objects, data and information necessary for the public service provision with the requirements of the Law of the Republic of Kazakhstan "On Permits and Notifications", refusal to issue a license and (or) an annex to the license is carried out in the following cases where:
a type of activity engagement in is prohibited by the laws of the Republic of Kazakhstan for this category of natural persons or legal entities, a branch of a foreign legal entity, the subject of whose activity is the provision of financial services;
a license fee has not been paid;
an applicant does not meet the qualification requirements;
a licensor has received a response from the relevant coordinating public body on the applicant's non-compliance with the licensing requirements;
with respect to the applicant, there is a court decision (sentence) that has entered into legal force on the suspension or prohibition of an activity or certain activity types subject to licensing;
the court, on the basis of a submission by a bailiff, has temporarily prohibited issuing a license to the applicant-debtor;
the documents submitted by the applicant to obtain a license and (or) data (information) contained therein are found to be unreliable.
2) a negative response from the authorized government agency to the enquiry for “no objection” required to provide the public service, as well as a negative conclusion from an examination, study or inspection;
3) the absence of consent from the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", to access sensitive personal data required to provide the public service.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
The issuance of the license and annex thereto costs 10 times the MCI
The re-issuance of the license and annex thereto costs 1 times the MCI
To issue the license and / or Annex thereto takes no more than 30 working days;
To re-issue the license and / or Annex thereto takes no more than three working days;
To re-issue the license and / or Annex thereto if the legal entity-licensee is reorganized in the form of separation or division takes no more than 30 working days.