Registration of collection agencies
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order Service Online” button on e-Licensing Portal page;
4. Fill in the fields of request;
5. Sign a request with digital signature;
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
Notification of the service recipient about entering it into the register of collection agencies with the indication of the registration number or a motivated answer on the reasons for refusal to provide public service.
1) the provision of false data and information subject to record-keeping in the documents specified in paragraph 8 of this List of Basic Requirements for the Public Services Provision;
2) the non-compliance of the service recipient's employees with the requirements stipulated by paragraphs 2 and 3 of Article 12 of the Law of the Republic of Kazakhstan "On Collection Activities";
3) the non-compliance of a person who, independently or jointly with another (other) person (persons), directly or indirectly owns and (or) uses, and (or) disposes of ten or more percent of shares in the authorized capital of a legal entity intending to carry out collection activities, or has control, with the requirements stipulated by paragraph 3 of Article 3 of the Law;
4) an application submitted to the service provider for registration after three months from the date of state registration (re-registration) with the State Corporation "Government for Citizens";
5) the non-compliance with the requirement established by paragraph 1 of Article 21 of the Law.
- appeal;
- initiative of an administrative body or official.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
- Full name, IIN, postal address of a natural person, BIN of a legal entity;
- name of administrative body, official to whom the appeal is submitted;
- the essence of an appeal;
- date of filing an appeal;
- signature of the applicant or his representative;
- other information provided for by legislation of the Republic of Kazakhstan.
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
- The Law of the Republic of Kazakhstan № 573, dated July 6, 2004 «On Credit Bureaus and Formation of Credit Histories in the Republic of Kazakhstan» (fulfillment of the requirement to conclude an agreement on the provision of information with a state-participation credit bureau);
- The Law of the Republic of Kazakhstan № 62-IV, dated May 6, 2017 «On collection activity»;
- Resolution of the Board of the Agency of the Republic of Kazakhstan on Regulation and Development of the Financial Market № 49, dated March 30, 2020 «On approval of the Rules for the passage of accounting registration and maintenance of the register of collection agencies» (defines the procedure for accounting registration of collection activities);
- Resolution of the Board of the National Bank of the Republic of Kazakhstan № 228, dated September 27, 2018 «On Approval of the Requirements for the Use of Information and Communication Technologies and Information Security in Organizing the Activities of Credit Bureaus, Information Providers and Recipients of Credit Reports, and the Requirements of Credit Bureaus to Information Providers and Recipients of Credit Reports».
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