Repayment of difference between the amount of actually paid mandatory pension contributions, mandatory occupational pension contributions, with respect to the inflation rate and the amount of pension savings

Documents required for submission to "Government for Citizens" Public Corporation":

When applying in person:

1. Application.

1. A foreign passport, unless otherwise provided by international treaties ratified by the Republic of Kazakhstan (a notarized copy is provided when an authorized person applies).
2. Information about a bank account number opened in second-tier banks or organizations engaged in certain types of banking operations on the territory of the Republic of Kazakhstan.

When applying for repayment of the difference on behalf of a recipient, an authorized person should also submit the following documents in addition to those specified in Clause 8 of the public service list:

1. An ID document or an electronic document from the Digital Documents service (for identification).
2. An original copy of the power of attorney or its notarized copy (if the power of attorney contains the authority to represent the interests of a person simultaneously in several organizations).

1. Application. 
2. An ID document or an electronic document from the Digital Documents service (for identification).
3. A notarized copy of death certificate of a person entitled for the difference repayment.
4. An original copy or a notarized copy of certificate of inheritance or an original copy or a notarized copy of agreement on division of inherited property/a court decision that has entered into legal force.
5. Information about a heir's bank account number.

For assignment of difference repayment to individuals recognized by a court decision as incapacitated or with limited legal capacity and in need of guardianship or custodianship, their guardians or trustees should submit the following documents:

1. Application.
2. A document certifying the identity of a guardian or trustee or an electronic document from the Digital Documents service (passport of a citizen of the Republic of Kazakhstan, national ID of a citizen of the Republic of Kazakhstan, certificate of a stateless person, residence permit of a foreigner (for identification).
3. A document on the establishment of custodianship or guardianship.
4. Documents specified in Clause 8 of the list.

The Public Corporation informs a service recipient on the decision made through an SMS to a phone number registered in the territory of the Republic of Kazakhstan and specified in an application.

1) establishing the unreliability of the documents submitted by the service recipient to receive the public service, and (or) data (information) contained therein;

2) the non-compliance of the service recipient and (or) presented materials, objects, data and information necessary for the provision of public services with the requirements established by regulatory legal acts of the Republic of Kazakhstan; 3) a negative response from an authorized public body to the approval request which is required for the provision of a public service, as well as a negative conclusion of an examination, study or inspection; 4) the lack of consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan “On Personal Data and Their Protection,” to access restricted personal data that is required for the provision of public services. If the applicant submits an incomplete package of documents and (or) expired documents, the applicant is issued a receipt confirming the refusal to accept the application for payment in the form in accordance with Appendix 5 to the Rules.

• appeal;
• initiative of an administrative body or official.

 General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

• Full name, IIN, postal address of a natural person, BIN of a legal entity;
• name of administrative body, official to whom the appeal is submitted;
• the essence of an appeal;
• date of filing an appeal;
• signature of the applicant or his representative;
• other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"