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Registration of certificate of return

Как получить услугу

Service provider

Individuals

Documents required for submission to service provider:

1. Application in any form or request of the competent authority of a foreign state (in cases of expulsion to the Republic of Kazakhstan or extradition to the Republic of Kazakhstan of a citizen of the Republic of Kazakhstan or a stateless person permanently residing in the Republic of Kazakhstan).

2. A document issued by the competent authority of a foreign state confirming the fact of applying for the loss of an identity document.

3. Two color photos of the size of 3, 5x4, 5 centimeters.

4. Original document confirming payment of the consular fee.

5. The original of one of the identity documents (if available), and in case of its absence-a completed application form in accordance with Annex 1 to the Rules for the provision of public services "Registration of a certificate of return" (hereinafter-the Rules).

6. An appropriate document issued by a medical institution of a foreign country confirming the fact of gender change.

When the service recipient submits all the necessary documents to the service provider, confirmation of acceptance of the application in hard copy is a mark on its copy indicating the date of its receipt, the surname, first name, patronymic (if any) of the recipient and the time of receipt of documents.

Результат оказания услуги

Certificate of return or a motivated response to refuse to provide public services.

Часто задаваемые вопросы

Grounds for Refusal to Provide a Public Service Established by the Legislation of the Republic of Kazakhstan

1) the submission of documents containing false information by the service recipient for obtaining the public service, and/or the identification of inaccurate data (information) contained therein;

2) the non-compliance of the service recipient and/or the submitted materials, objects, data, and information required for the provision of the public service with the requirements established by the regulatory legal acts of the Republic of Kazakhstan;

3) the absence of the service recipient’s consent, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", to access restricted personal data required for the provision of the public service.

Grounds for institution of an administrative procedure

appeal;
initiative of an administrative body or official.

General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

Full name, IIN, postal address of a natural person, BIN of a legal entity;
name of administrative body, official to whom the appeal is submitted;
the essence of an appeal;
date of filing an appeal;
signature of the applicant or his representative;
other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

Receipt, registration, withdrawal and revoke of an appeal

! It is barred to reject the receipt of an appeal.

Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

Timeframe of administrative procedure that is under institution on the basis of an appeal

The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

Complaints procedure

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

Deadline for filing a complaint

A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"

Полное название

Registration of certificate of return

Получатели услуги

Individuals

Стоимость услуги

The state service is provided to individuals on a paid basis in accordance with the rates of the consular fee, in accordance with the Code of the Republic of Kazakhstan, except for cases expressly provided for in article 628 of the Tax code.

Срок оказания услуги

2 working days - if there is an original of one of the documents proving the identity.

10 working days - in the absence of the original of one of the documents proving the identity.

Услугу оказывает

Ministry of Foreign Affairs of the Republic of Kazakhstan

Место предоставления услуги

RK diplomatic missions

Rules for providing state services

Социальные медиа

Меню подвал

State of the Nation Address of the President of Kazakhstan

Website of the President of Kazakhstan