Issuance of approval and (or) conclusion (authorization document) for import of medicinal products and medical devices registered and not registered in the RK
How to obtain services
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal
2. Sign in or log in on e-Licensing Portal
3. Click “Order Service Online” button on e-Licensing Portal page
4. Fill in the fields of request
5. Sign a request with digital signature
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
Work schedule of the portal
Portal: 24/7, except cases of service breaks related to maintenance activities.
Frequently Asked Questions (FAQs)
- Establishing the unreliability of the documents submitted by the service recipient for the receipt of the public service, and (or) the data (information) contained therein.
- Non-compliance of the service recipient and (or) the submitted materials, objects, data and information necessary for the provision of public services with the requirements of these Rules.
- A negative response from an authorized public body to a request for approval, which is required for the provision of a public service, as well as a negative conclusion of an examination, research or verification.
- In relation to the service recipient, there is a court decision (verdict) that has entered into force on the prohibition of activities or certain types of activities requiring the receipt of a certain public service.
- With regard to the service recipient, there is a court decision that has entered into force, on the basis of which the service recipient is deprived of a special right related to the receipt of a public service.
- The lack of consent of the service recipient , provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", to access restricted personal data required for the provision of public services.
- appeal;
- initiative of an administrative body or official.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
- Full name, IIN, postal address of a natural person, BIN of a legal entity;
- name of administrative body, official to whom the appeal is submitted;
- the essence of an appeal;
- date of filing an appeal;
- signature of the applicant or his representative;
- other information provided for by legislation of the Republic of Kazakhstan.
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
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