
You can obtain a service via the Portal:
1. Click the “Order Online” button, then a new e-Licensing Portal window will open;
2. Sign in or log in on the e-Licensing Portal;
3. Click the “Order Service Online” button on the e-Licensing Portal page;
4. Fill in the enquiry fields;
5. Sign an enquiry with a digital signature;
6. You can track the enquiry status in the “My applications” section of the Personal Account, as well as the status of permit issued in the “My permits” section and the status of notification received in the “My notifications” section.
You can obtain a service via the Portal:
1. Click the “Order Online” button, then a new e-Licensing Portal window will open;
2. Sign in or log in on the e-Licensing Portal;
3. Click the “Order Service Online” button on the e-Licensing Portal page;
4. Fill in the enquiry fields;
5. Sign an enquiry with a digital signature;
6. You can track the enquiry status in the “My applications” section of the Personal Account, as well as the status of permit issued in the “My permits” section and the status of notification received in the “My notifications” section.
Sanitary-epidemiological conclusion on compliance or a reasoned response on refusal to provide public services.
The grounds for refusal to provide the public service are:
1. Establishing the unreliability of the documents submitted by the service recipient for the receipt of the public service, and (or) the data (information) contained therein.
2. Non-compliance of the submitted data and information necessary for the provision of public services with the requirements established by regulatory legal acts in the field of sanitary and epidemiological welfare of the population and hygienic standards provided for in item 4of Article 94 of the Code of the Republic of Kazakhstan "On the health of the people and the healthcare system".
3. Negative response of the authorized state body to the request for approval, which is required for the provision of public services, as well as a negative conclusion of the examination, research or verification.
4. In relation to the service recipient there is a court decision (verdict) that has entered into legal force on the prohibition of activities or certain types of activities requiring the receipt of a certain public service.
5. With regard to the service recipient, there is a court decision that has entered into legal force, on the basis of which the service recipient is deprived of a special right related to the receipt of a public service.
6. Absence of the consent of the service recipient provided in accordance with s.Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", for access to personal data of limited access, which are required for the provision of public service
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free of charge
15 working days