
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order Service Online” button on e-Licensing Portal page;
4. Fill in the fields of request;
5. Sign a request with digital signature;
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order Service Online” button on e-Licensing Portal page;
4. Fill in the fields of request;
5. Sign a request with digital signature;
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
Sanitary and epidemiological conclusion on compliance or a reasoned response on the refusal to provide public services.
1. Establishing the unreliability of documents submitted by the service recipient for the public service receipt and (or) the data (information) contained therein.
2. Non-compliance of the submitted data and information necessary for the provision of public services with the requirements established by regulatory legal acts in the field of sanitary and epidemiological welfare of the population and hygienic standards provided for in paragraph 4 of Article 94 of the Code of the Republic of Kazakhstan "On the health of the people and the healthcare system".
3. Negative response of the authorized public body to the enquiry for approval, which is required for the provision of public services, as well as a negative conclusion of the examination, research or verification.
4. In relation to the service recipient , there is a court decision (verdict) that has entered into legal force on the prohibition of activities or certain types of activities that require the receipt of a certain public service.
5. With regard to the service recipient, there is a court decision that has entered into legal force, on the basis of which the service recipient is deprived of the special right related to the public service receipt.
6. Absence of the consent of the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", for access to personal data of limited access, which are required for the public service provision.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free of charge
15 working days