
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order Service Online” button on e-Licensing Portal page;
4. Fill in the fields of request;
5. Sign a request with digital signature;
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order Service Online” button on e-Licensing Portal page;
4. Fill in the fields of request;
5. Sign a request with digital signature;
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
Issuance of a license indicating the subspecies of activity, reissuance of a license, or a reasoned refusal to provide the public service.
1) the set of the inaccuracy of documents submitted by the service recipient to receive a public or socially responsible service, and/or data (information) contained therein;
2) the non-compliance of the service recipient and/or submitted materials, objects, data, and information required for the provision of a public or socially responsible service with the requirements established by the regulatory legal acts of the Republic of Kazakhstan;
3) A negative response from the public authority to the enquiry for the “no objection” that is required to provide a public or socially responsible service, as well as a negative conclusion from the expert examination, study, or inspection;
4) There is a final and binding court decision (sentence) prohibiting the service recipient from engaging in activities or certain activity types that require the receipt of a specific public or socially responsible service;
5) There is a final and binding court decision (sentence) depriving the service recipient of a special right related to receiving a public or socially responsible service;
6) the service recipient's absence of consent, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection," to access sensitive personal data required for the provision of a public or socially responsible service;
7) a license fee has not been paid.
In the event of restructuring of the legal entity-licensee through split-up:
1) the failure to submit or improper execution of the documents specified in subparagraph 2) of paragraph 10 of the Requirements for the Provision of a Public or Socially Responsible Service;
2) the service recipient's failure to meet the qualification requirements;
3) if the license and/or annex thereto were previously reissued to another legal entity from among the newly created legal entities-licensees as a result of the split-up
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
A fee for the license issuance is 20 multiplied by МCI
A fee for the license re-issuance is 2 multipled by МCI
The deadline for license issuance is 15 working days.
The deadline for license re-issuance is 3 working days.