
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order Service Online” button on e-Licensing Portal page;
4. Fill in the fields of request;
5. Sign a request with digital signature;
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order Service Online” button on e-Licensing Portal page;
4. Fill in the fields of request;
5. Sign a request with digital signature;
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
License, a reissued license in the form of an electronic document, certified by the electronic digital signature of an official of the service provider, or a reasoned response to refuse to provide a public service.
1) engaging in the specified type of activity is prohibited by the laws of the Republic of Kazakhstan for this category of service recipients;
2) the licensing fee has not been paid;
3) the service recipient does not meet the qualification requirements;
4) there is a court decision (verdict) that has entered into legal force regarding the suspension or prohibition of activities, or certain types of activities subject to licensing, in respect of the service recipient;
5) a court, based on a submission from a judicial enforcement officer, has temporarily prohibited the issuance of a license to the service recipient – debtor;
6) unreliability (inaccuracy) of the documents submitted by the applicant for obtaining a license and/or the data (information) contained therein has been established;
7) unreliability (inaccuracy) of the documents submitted by the service recipient for obtaining a public service and/or the data (information) contained therein has been established;
8) non-compliance of the service recipient and/or the submitted materials, objects, data and information required for the provision of the public service with the requirements of these Rules;
9) absence of the service recipient’s consent, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan “On Personal Data and Their Protection”, for access to restricted personal data required for the provision of the public service.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
For license issuance – 200 MCI
For license re-issuance - 10% of the rate when issuing a license
License issuance or a reasoned refusal response - no more than 1 working day following the day of registration of the specified application
License re-issuance – no more than 1 working day following the day of registration of the specified application
Termination of the license – no more than 1 working day following the day of registration of the specified application