
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new e-Licensing Portal window will open;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order the service online” button on the e-Licensing Portal page;
4. Fill in the enquiry fields;
5. Sign an enquiry with EDS;
6. You can track the enquiry status in the “My applications” section of the Personal Account, the license receipt status in the “My licensing documents” section and the notification received status in the “My notifications” section.
Documents required for submission to service provider:
Notification of the issue of a license, re-issue of a license, issue of a duplicate license with an attached license, or a reasoned rejection to provide a public service.
1) engaging in this type of activity is prohibited by the laws of the Republic of Kazakhstan for this category of legal entities
2) the licensor has received a response from the relevant coordinating government body regarding the applicant’s non-compliance with the licensing requirements;
3) in relation to the applicant there is a court decision (sentence) that has entered into legal force on the suspension or prohibition of the activity, or individual activity types, subject to licensing;
4) the court, on the basis of a submission from a bailiff, temporarily prohibits issuing a license to the applicant-debtor;
5) the documents submitted by the applicant to obtain a license and (or) data (information) contained therein are found to be unreliable;
6) in relation to the service recipient there is a court decision that has entered into legal force, on the basis of which the service recipient is deprived of a special right associated with receiving a public service;
7) the absence of consent of the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan “On personal data and their protection”, to access sensitive personal data that are required for the provision of a public service;
8) the non-compliance of the service recipient with the Qualification Requirements;
9) the failure by the service recipient to address the comments of the authorized body within the time period established by the authorized body or submission by the service recipient of documents revised taking into account the comments of the authorized body after the expiration of the time period established by the authorized body;
10) the non-compliance of the applicant’s development strategy and (or) other submitted documents with the requirements of the authorized body for the risk management and internal control system, and (or) failure to provide information confirming that:
11) the applicant does not comply with the list of persons entitled to carry out certain banking operations types;
12) the applicant has not paid the license fee in accordance with the requirements of the legislation of the Republic of Kazakhstan
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
License - 400 МCI
Reissuance-not over than - 10% of the license fee
Duplicate - 10% of the license fee
Upon issue of a license – within 30 working days
When reissuing a license – within 15 working days
When issuing duplicate license - within 2 working days