Permit to use subsoil waters of drinking quality for objectives not related to drinking and public water supply on the territories where there is no surface water bodies but sufficient subsoil waters storage

Documents required for submission to "Government for Citizens" Public Corporation"

1. National ID.

2. Application.

Documents required for submission to "Government for Citizens" Public Corporation"

1. National ID.

2. Application.

Reasons for refusal to deliver a public service can be as follows:
1)If it was ascertained that documents provided by a service recipient to obtain a public service or data contained in them is unreliable;
2) Negative response provided by authorized government agencies indicated in Clause 6 of Article 90 of the Water Code of the Republic of Kazakhstan as of July 09, 2003;
3) If a court decision came into force against a service recipient on prohibition of activities or certain types of activities based on which service recipient was disqualified to obtain a public service;
4) If a court decision came into force against a service recipient on loss of special right based on which service recipient was disqualified to obtain a public service.

f you do not agree with the result, actions or inaction of government agency`s civil officers, you can apply to the service provider`s head. Your complaint will be considered within 5 working days from its registration and an answer will be provided.

A complaint can be submitted in several ways:

1. Online.
2. Submitted personally to the Ministry`s administrative office.
3. Via e-Gov Portal.

If you are not satisfied by the provided answer to your complaint, you have a right to submit a complaint to an agency authorized to assess and control quality of public service delivery, and also appeal to court.