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Issue of the air operator certificate

Как получить услугу
Online
Legal entities

You can obtain a service via the Portal:

  1. Click “Order Online” button, then a new window will open of e-Licensing Portal
  2. Sign in or log in on e-Licensing Portal
  3. Click “Order Service Online” button on e-Licensing Portal page
  4. Fill in the fields of request
  5. Sign a request with digital signature
  6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
Результат оказания услуги

Issue of an air operator certificate.
Issue of a certificate and/or associated operational specifications upon change of the air operator's name, legal form of the legal entity, or legal address.
Issue of operational specifications when adding aircraft of the same type as those currently in operation.
Issue of operational specifications when adding aircraft of other types that have not previously been operated.
Issue of operational specifications when adding other types of flights, including special approvals.
Issuance of operational specifications when aircraft are excluded.
Issuance of a copy of the certificate certified by the authorized organization's seal.
Reasoned response regarding refusal to provide a public service.​

Часто задаваемые вопросы
Grounds for refusal to provide the public service established by the laws of the Republic of Kazakhstan
  1. Establishing the unreliability of the documents submitted by the applicant for the public service, and (or) the data (information) contained therein.
  2. Non-compliance of the applicant and (or) submitted materials, objects, data and information necessary for the provision of public services with the requirements provided for in paragraph 7 of Article 16 of the Law of the Republic of Kazakhstan "On the use of the airspace of the Republic of Kazakhstan and aviation activities".
  3. With regard to the applicant, there is a court decision (verdict) that has entered into force on the prohibition of activities or certain types of activities requiring the receipt of a certain public service.
  4. With regard to the applicant, there is a court decision that has entered into force, on the basis of which the applicant is deprived of a special right related to the receipt of public services.
  5. The absence of the consent of the service recipient , provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", for access to personal data of limited access, which are required for the provision of public services.
Grounds for institution of an administrative procedure
  • appeal;
  • initiative of an administrative body or official.

 General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

  • Full name, IIN, postal address of a natural person, BIN of a legal entity;
  • name of administrative body, official to whom the appeal is submitted;
  • the essence of an appeal;
  • date of filing an appeal;
  • signature of the applicant or his representative;
  • other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

! It is barred to reject the receipt of an appeal.

  1. Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
  2. In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
  3. Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

  1. The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

  1. The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

  1. A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
  2. If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
  3. Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

 

 

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"

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Полное название
Issue of the air operator certificate
Получатели услуги
Legal entities
Стоимость услуги

The public service is provided on a paid basis

Срок оказания услуги

Issuance of an Air Operator Certificate – 64 business days;
This period may be extended for the period required to correct identified Level 2 nonconformities, as established in accordance with paragraph 21 of these Rules, with notification to the applicant within 2 calendar days.
The period specified in the corrective action plan may be extended by the authorized organization no more than once for a period not exceeding three months, provided that the applicant provides justification for the need for the change, with notification to the applicant within 2 calendar days.
Amendments to the certificate and/or operational specifications:
1) to the certificate and/or related operational specifications in the event of changes to the operator's name, legal form of the legal entity, or legal address – 10 business days;
2) inclusion in the operational specifications of aircraft of the same type as those currently in operation – 20 business days;
3) Addition of other types of aircraft to operational specifications that have not previously been operated – 30 business days;
4) Addition of other types of flights to operational specifications, including special approvals – 30 business days;
5) Removal of aircraft from operational specifications – 3 business days.
Issuance of a copy of the certificate certified by the seal of the authorized organization – 2 business days.

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Ministry of Transport of the Republic of Kazakhstan
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