Assignment of state basic pension payment
You can obtain a service via the Portal:
Using EDS:
1.Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request
4. Sign a request with digital signature
5. Indicate the number of personal account (IBAN) in your request, in «Kazpochta» JSC or in second-tired Bank («National bank» JSC, «Kazkommertsbank» JSC).
6. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.
Documents required for submission to "Government for Citizens" Public Corporation":
A service recipient (or his/her representative based on a power of attorney)
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When applying for the public service obtainment, an application is submitted in accordance with Appendix 1.
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When applying for the assignment of pension payments from the Unified Pension Savings Fund, basic pension and old-age pension, an application is submitted in accordance with Appendix 2.
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An identity document (passport of a citizen of the Republic of Kazakhstan, national ID of a citizen of the Republic of Kazakhstan, certificate of a stateless person, residence permit of a foreigner, kandas certificate issued prior to provision of citizenship of the Republic of Kazakhstan) (for identification).
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A marriage certificate (certificate of civil status registration) or a divorce certificate or an extract from vital record about marriage (if any).
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Documents confirming the length of an applicant's participation in the pension system, i.e. confirming an applicant's work experience before January 1, 1998:
- an employment record;
- certificates issued by archives, electronic copies of archival documents certified by a digital signature of an authorized employee of the state archive or departmental archive or from the place of work in the absence of an employment record or its being damaged, absence of relevant entries in an employment record, presence of corrections, inaccuracies, discrepancies.
Since January 1, 2005, the period of participation in the pension system of individuals with disabilities of the first and second groups, if the disability is established indefinitely and the periods of social contributions to the State Social Insurance Fund are counted based on information from the centralized database on transfer of social contributions.
The period of making mandatory contributions is confirmed by the data from the centralized database on transfer of mandatory pension contributions.
In case of incomplete or untimely transfer of mandatory pension contributions, the period of making mandatory pension contributions is confirmed (depending on their availability) by the following documents:
- a certificate issued by an employer (legal successor) on transfer of mandatory pension contributions in the form in accordance with Appendix 4 to the Rules or an archival institution on transfer of mandatory pension contributions (provided that the periods of transfer of mandatory pension contributions correspond to the periods of employment specified in the documents confirming an applicant's work experience);
- a court decision confirming the period of transfer of mandatory pension contributions.
Submission of documents is not required if they can be obtained from state information systems, including from the Digital Documents service.
A service recipient can get information about an identity document, a birth certificate of a child (children) or an extract from a birth certificate (for registrations made on the territory of the Republic of Kazakhstan after August 13, 2007), a marriage certificate (for registrations made on the territory of the Republic of Kazakhstan after June 1, 2008), a certificate or notification on the death of children (according to registrations made on the territory of the Republic of Kazakhstan after May 1, 2008), a document on the establishment of guardianship (custodianship), a court decision on the adoption of a child (children) from a relevant state information system through the e-Gov Gateway.
When establishing guardianship (custodianship), a document confirming the establishment of guardianship (custodianship) is submitted.
Documents that are issued or certified by a competent institution of a foreign state or a specially authorized person, within the competence and in an established form, sealed with the stamp of a foreign state, are accepted only after special certification (legalization or apostille) procedure in the manner provided for by the Rules for legalization of documents, unless otherwise provided by laws and international treaties approved by the Order of the Acting Minister of Foreign Affairs of the Republic of Kazakhstan as of December 06, 2017 No. 11-1-2/576 (registered in the Register of State Registration of Laws and Regulations under No. 16116).
When submitting documents drawn up in a foreign language, a notary attests the correctness of the translation of a document into Kazakh or Russian in accordance with subclause 9) clause 1 of Article 34, Article 80 of the Law of the Republic of Kazakhstan "On Notary".
Notification of the appointment (refusal to appoint) of the state basic pension payment.
On the portal, a notification on the appointment of a state basic pension payment, as well as information on the appointment of a state basic pension payment, is sent to the "personal account" of the service recipient in the form of an electronic document certified by an electronic digital signature of an authorized person of the service provider.
The result of the provision of a public service is issued upon presentation of an identity document during a personal visit of the service recipient (or his representative under a notarized power of attorney) on the basis of a receipt for the receipt of the relevant documents.
The State Corporation informs the service recipient about the decision made by sending an SMS notification to the mobile phone of the service recipient.
If the service recipient provides an incomplete set of documents in accordance with the list stipulated by paragraph 8 of this list of basic requirements for public service provision and (or) documents with expiry date, as well as the ineligibility of assignment of a state basic pension payment, an employee of State Corporation shall issue a receipt of the rejection to receive an application for appointment of state basic pension payment in the form according to Annex 8 to these Rules.
Upon retrieving information from the information system confirming the fact of relevant payment assignment or submission of application for assignment of payment, an employee of State Corporation shall immediately hand over a receipt certifying the rejection to receive the application in the form according to Annex 7 to these Rules to the applicant.
The service provider rejects to provide the public services on the following grounds:
1) the set of inaccuracy of the documents submitted by the service recipient to receive the public service and (or) data (information) contained therein;
2) the non-compliance of the service recipient and/or documents, data, and information submitted during the public service provision with the requirements established by these Rules.
If the service recipient rectifies the reasons for the rejection to provide the public service, the service recipient applies again to receive the public service in the manner established by this list of basic requirements for the public service provision.
- appeal;
- initiative of an administrative body or official.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
- Full name, IIN, postal address of a natural person, BIN of a legal entity;
- name of administrative body, official to whom the appeal is submitted;
- the essence of an appeal;
- date of filing an appeal;
- signature of the applicant or his representative;
- other information provided for by legislation of the Republic of Kazakhstan.
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free of charge
8 working days
The deadline for the provision of public services is extended by 5 working days to notify the applicant by the State Corporation of the submission of an additional document(s).
On the portal to receive information about the appointment of the state basic pension payment – 30 minutes from the moment of receipt of an electronic request to the information systems.