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Provision of social support measures to specialists in the field of Health, Education, Social Security, Culture, Sports and agro-industrial complex who have arrived to work and live in rural localities, civil servants of the offices of mayors of villages, settlements, rural districts

The service is provided through the objects of informatization of the attorney (agent) – Real estate portal Baspana Market otbasybank.kz/programm-bank

Как получить услугу

Online

Individuals

On the portal you can get the service:

When getting a resettlement allowance:

Application according to Appendix 2.
An ID document or an electronic document from the Digital Documents service (for identification).
An education certificate or an electronic document from the Digital Documents service (for identification).
A copy of document confirming a service recipient`s professional experience.

When getting a publicly funded loan for acquisition of housing:

Application according to Appendix 2.
An ID document or an electronic document from the Digital Documents service (for identification).
An education certificate or an electronic document from the Digital Documents service (for identification).
A copy of document confirming a service recipient`s professional experience.
A marriage (matrimony) certificate or an electronic document from the Digital Documents service for married service recipients (for identification).
Report from the Credit Bureau.

When getting a publicly funded loan for construction of housing:

Application according to Appendix 2.
An ID document or an electronic document from the Digital Documents service (for identification).
An education certificate or an electronic document from the Digital Documents service (for identification).
A copy of document confirming a service recipient`s professional experience.
A marriage (matrimony) certificate or an electronic document from the Digital Documents service for married service recipients (for identification).
Report from the Credit Bureau.

The following information is obtained by a service provider form the Portal: information about ID documents or an electronic document from the Digital Documents service; marriage certificate; information about registration at the place of residence; certificate confirming that a service recipient and his (her) spouse and children have/have not immovable property; information confirming the right to use a land provided for construction of housing to the name of a service recipient; information about employment; information on availability of a diploma of post-secondary/technical/ professional and/or higher education.

Результат оказания услуги

Notification of the service recipient on the Portal about the need to conclude an Agreement on the provision of social support measures to specialists in the field of health, education, social security, culture, sports and agro-industrial complex, civil servants of the akims of villages, settlements, rural districts who arrived to work and live in rural settlements on the Portal, on registration and priority or motivated refusal to provide social support measures.

Часто задаваемые вопросы

What can be the reasons for refusal to deliver a public servise?

Refusal to provide the public service is carried out in the following cases:

Establishing the unreliability of the documents submitted by the service recipient for the public service receipt and (or) the data (information) contained therein.
If in relation to the service recipient there is a court decision (verdict) that has entered into legal force on the prohibition of activities or certain types of activities that require the receipt of a certain public service.
If in respect of the service recipient there is a court decision that has entered into force, on the basis of which the service recipient is deprived of a special right related to the receipt of a public service.
Non-compliance of the service recipient with the requirements of paragraph 8 of Article 18 of the Law.
Absence of the consent of the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", for access to personal data of limited access, which are required for the provision of public services.

Grounds for institution of an administrative procedure

appeal;
initiative of an administrative body or official.

General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

Full name, IIN, postal address of a natural person, BIN of a legal entity;
name of administrative body, official to whom the appeal is submitted;
the essence of an appeal;
date of filing an appeal;
signature of the applicant or his representative;
other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

Receipt, registration, withdrawal and revoke of an appeal

! It is barred to reject the receipt of an appeal.

Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

Timeframe of administrative procedure that is under institution on the basis of an appeal

The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

Complaints procedure

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

Deadline for filing a complaint

A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 20 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

Source: Administrative Procedural Code of Republic of Kazakhstan

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Полное название

Provision of social support measures to specialists in the field of Health, Education, Social Security, Culture, Sports and agro-industrial complex who have arrived to work and live in rural localities, civil servants of the offices of mayors of villages, settlements, rural districts

Получатели услуги

Individuals

Стоимость услуги

Free of charge

Срок оказания услуги

6 working days

Услугу оказывает

Ministry of National Economy of the Republic of Kazakhstan

Место предоставления услуги

"Baspana Market" Real Estate Portal

Rules for providing state service

Социальные медиа