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State social benefit in case of loss of breadwinner

Как получить услугу
Online
Individuals

You can obtain a service via the Portal:

Using EDS:

1. Log in to the portal or register

2. Click on "Request online" button

3. Fill all sections of e-request, in the application, specify the personal account number (IBAN) opened in Kazpost JSC or the Second-Tier Bank (Halyk Bank JSC).

4. Sign a request with digital signature 

5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.

*Electronic service is rendered to:

- families from IS Civil Registry Office who registered their marriage since June 1, 2008;

- families, whose children were born since August 13, 2007;  

- if children are adopted or dead since 2008.

All used tools of electronic service will be available in sync state.

Government for citizens
Individuals

Documents required for submission to "Government for Citizens" Public Corporation":

A service recipient (or his/her representative based on a power of attorney)

  1. Application.
  2. An identity document (passport of a citizen of the Republic of Kazakhstan, national ID of a citizen of the Republic of Kazakhstan, certificate of a stateless person, residence permit of a foreigner, kandas certificate issued prior to provision of citizenship of the Republic of Kazakhstan) (for identification).
  3. A death certificate (notification) of a breadwinner or a court decision to recognize a person as missing (deceased)
  4. A document confirming the relationship of a dependent with a deceased (birth certificate, marriage certificate, divorce certificate, paternity (motherhood) certificate, etc.).
  1. Certificate issued by civil registration authorities (if information about a father in the birth certificate is entered at the request of a mother).
  2. Certificate from an educational institution in the form according to Appendix 2, if dependents aged from eighteen to twenty-three years are full-time students (provided annually).
  3. A document on the establishment of custodianship or guardianship.
  4. The military ID of a deceased or a certificate of military service.
  5. A document on the death of a military serviceman, an employee of the internal affairs bodies and the former State Investigative Committee of the Republic of Kazakhstan in the result of injury, contusion, mutilation, illness received during the performance of official duties or military service.

When assigning a state social benefit in case of loss of breadwinner to a person engaged in caring for children, brothers, sisters or grandchildren of a deceased breadwinner who have not reached the age of eight, a service recipient annually submits an employment record with a mark on employment termination, in case of its absence, the Public Corporation requests information from information systems to check whether a person is not registered as an individual entrepreneur and also from an automated information system to check the absence of mandatory pension contributions.

Submission of documents is not required if they can be obtained from state information systems, including from the Digital Documents service.

Documents that are issued or certified by a competent institution of a foreign state or a specially authorized person, within the competence and in an established form, sealed with the stamp of a foreign state, are accepted only after special certification (legalization or apostilization) procedure in the manner provided for by the Rules for legalization of documents, unless otherwise provided by laws and international treaties approved by the Order of the Acting Minister of Foreign Affairs of the Republic of Kazakhstan as of December 06, 2017 No. 11-1-2/576 (registered in the Register of State Registration of Laws and Regulations under No. 16116).

When submitting documents drawn up in a foreign language, a notary attests the correctness of the translation of a document into Kazakh or Russian in accordance with subclause 9) clause 1 of Article 34, Article 80 of the Law of the Republic of Kazakhstan "On Notary".

Результат оказания услуги

Notification on the assignment (refusal to assign) of an allowance.

On the portal, a notification on the assignment of a state social benefit in case of loss of breadwinner, as well as information on the assignment of a state social benefit in case of loss of breadwinner is sent to a service recipient`s personal account in the form of an electronic document certified by a digital signature of an authorized person of a service provider.

Public Corporation informs a service recipient on the decision made by sending an SMS notification to a service recipient`s phone number.

If a service is delivered proactively, the service delivery result is provided by an SMS notification to a service recipient`s phone number.

Часто задаваемые вопросы
Grounds for refusal to provide public services established by the laws of the Republic of Kazakhstan

The service provider refuses to provide public services on the following grounds:

1) establishing the unreliability of the documents submitted by the recipient of the public service and (or) the data (information) contained therein;

2) non-compliance of the service recipient and (or) submitted documents data and information in the provision of public services with the requirements established by the legislation of the Republic of Kazakhstan;

3) the lack of consent of the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and their Protection" for access to personal data of limited access which are required for the provision of public services

If the service recipient eliminates the reasons for refusal to provide public services the service recipient applies again to receive public services in accordance with the procedure established by this list of basic requirements for the provision of public services

Grounds for institution of an administrative procedure
  • appeal;
  • initiative of an administrative body or official.

 General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

  • Full name, IIN, postal address of a natural person, BIN of a legal entity;
  • name of administrative body, official to whom the appeal is submitted;
  • the essence of an appeal;
  • date of filing an appeal;
  • signature of the applicant or his representative;
  • other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

! It is barred to reject the receipt of an appeal.

  1. Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
  2. In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
  3. Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

  1. The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

  1. The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

  1. A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
  2. If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
  3. Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

 

 

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"

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Полное название
Assignment of the state social benefit in case of loss of breadwinner
Получатели услуги
Individuals
Individuals
Стоимость услуги

Free

Срок оказания услуги

7 working days

The public service delivery term is extended up to 5 working days for the notification of an applicant by the Public Corporation on the need to submit an additional document(s)

Obtainment of information on the assignment of benefits on the Portal takes 30 minutes from the moment of an electronic request submission to the information systems

Услугу оказывает
Ministry of Labor and Social Protection of Population of the Republic of Kazakhstan
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