
You can obtain a service via the Portal:
Using EDS:
1. Log in to the portal or register
2. Click on "Request online" button
3. Fill all sections of e-request, in the application, specify the personal account number (IBAN) opened in Kazpost JSC or the Second-Tier Bank (Halyk Bank JSC).
4. Sign a request with digital signature
5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.
*Electronic service is rendered to:
- families from IS Civil Registry Office who registered their marriage since June 1, 2008;
- families, whose children were born since August 13, 2007;
- if children are adopted or dead since 2008.
All used tools of electronic service will be available in sync state.
Documents required for submission to "Government for Citizens" Public Corporation":
A service recipient (or his/her representative based on a power of attorney)
When assigning a state social benefit in case of loss of breadwinner to a person engaged in caring for children, brothers, sisters or grandchildren of a deceased breadwinner who have not reached the age of eight, a service recipient annually submits an employment record with a mark on employment termination, in case of its absence, the Public Corporation requests information from information systems to check whether a person is not registered as an individual entrepreneur and also from an automated information system to check the absence of mandatory pension contributions.
Submission of documents is not required if they can be obtained from state information systems, including from the Digital Documents service.
Documents that are issued or certified by a competent institution of a foreign state or a specially authorized person, within the competence and in an established form, sealed with the stamp of a foreign state, are accepted only after special certification (legalization or apostilization) procedure in the manner provided for by the Rules for legalization of documents, unless otherwise provided by laws and international treaties approved by the Order of the Acting Minister of Foreign Affairs of the Republic of Kazakhstan as of December 06, 2017 No. 11-1-2/576 (registered in the Register of State Registration of Laws and Regulations under No. 16116).
When submitting documents drawn up in a foreign language, a notary attests the correctness of the translation of a document into Kazakh or Russian in accordance with subclause 9) clause 1 of Article 34, Article 80 of the Law of the Republic of Kazakhstan "On Notary".
Notification on the assignment (refusal to assign) of an allowance.
On the portal, a notification on the assignment of a state social benefit in case of loss of breadwinner, as well as information on the assignment of a state social benefit in case of loss of breadwinner is sent to a service recipient`s personal account in the form of an electronic document certified by a digital signature of an authorized person of a service provider.
Public Corporation informs a service recipient on the decision made by sending an SMS notification to a service recipient`s phone number.
If a service is delivered proactively, the service delivery result is provided by an SMS notification to a service recipient`s phone number.
The service provider refuses to provide public services on the following grounds:
1) establishing the unreliability of the documents submitted by the recipient of the public service and (or) the data (information) contained therein;
2) non-compliance of the service recipient and (or) submitted documents data and information in the provision of public services with the requirements established by the legislation of the Republic of Kazakhstan;
3) the lack of consent of the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and their Protection" for access to personal data of limited access which are required for the provision of public services
If the service recipient eliminates the reasons for refusal to provide public services the service recipient applies again to receive public services in accordance with the procedure established by this list of basic requirements for the provision of public services
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free
7 working days
The public service delivery term is extended up to 5 working days for the notification of an applicant by the Public Corporation on the need to submit an additional document(s)
Obtainment of information on the assignment of benefits on the Portal takes 30 minutes from the moment of an electronic request submission to the information systems